Director, Franchise Consulting

Slumberland Furniture • Oakdale, MN

11d

About The Position

The Director of Franchise Consulting fosters the success of Slumberland franchise stores by providing impartial analysis, education, operational and sales guidance, and strategic consultation. The role supports franchisees from pre-opening planning through post-opening optimization, helping them set and achieve business improvement targets while maintaining Slumberland’s values, mission, and lean principles.

The Director advises franchise owners on profitability, store operations, staffing, marketing and operational expenses, and business improvement plans. The role guides new store openings and orientation, supports adoption of the Slumberland Operating System, coordinates training, evaluates financial and operational performance, identifies risks and resource needs, and collaborates with corporate teams and franchisees on company initiatives. Regular communication and on-site visits are used to assess progress, deliver training, address gaps, and strengthen franchise performance.

Requirements

• Bachelor’s degree and/or four to six years of retail or franchising business development experience.
• Intermediate or higher proficiency with data collection software and reporting tools.
• Intermediate or higher knowledge of financial balance sheets, profit and loss statements, and business analytics reporting.
• Intermediate knowledge of marketing and business development planning.
• Demonstrated leadership experience and direct supervision of others.

Responsibilities

• Advise franchise owners on business planning and ways to maximize effective profitability.
• Represent the franchise network in organizational initiatives and help move the company forward.
• Organize meetings on topics important to the franchise network to drive improvements.
• Guide new franchise store openings and orientation as a strategist, liaison, and trainer.
• Help new franchise stores implement the Slumberland Operating System until competency goals are met.
• Coordinate and conduct training for new and existing franchise stores on the Slumberland business model and operating procedures.
• Explain how marketing and operational expenses align with store projections and work with owners on adjustments as needed.
• Consult with new franchise owners on staffing models and hiring procedures.
• Provide ongoing education and develop business improvement plans through webinars, phone consultations, on-site visits, and the Business Improvement Conference.
• Communicate expectations for franchisor and franchisee business operations.
• Participate in corporate meetings and collaborate with teams on improvement work and company initiatives.
• Build and maintain cooperative relationships with franchise owners and managers.
• Represent the Slumberland Mission and support alignment among Slumberland teams and stores.
• Conduct regular on-site visits, use reporting tools to evaluate progress, provide training, and address gaps and PDCA initiatives.
• Conduct phone meetings with each franchise and record relevant information in store files.
• Attend and participate in store conferences, regional summits, and training webinars as scheduled.
• Model improvement efforts by following the Slumberland business model in the franchise agreement and best practices.
• Use business judgment and assessment tools to identify ratios outside normal ranges and report each franchise’s financial status.
• Help develop and implement action plans to address assessed risks.
• Plan, recommend, or facilitate implementation of assessed urgent resource needs.
• Benchmark performance standards and monitor franchise progress against them.
• Use reports to evaluate franchise business segments, including profit and loss calculations, financial balance sheets, and other data collection and reporting tools.
• Evaluate and communicate competitive challenges and market insights to support the Slumberland brand and its development.

Benefits

• Medical, dental, vision, and other benefits as part of a full benefits package.
• Up to three weeks of paid time off in the first year, plus 24 hours of PTO provided on the first day.
• 401(k) retirement plan and profit sharing.
• Yearly bonus potential.
• Tuition reimbursement, training, and career development.
• Advancement opportunities.
• Potential franchise ownership.
• No-cost mental health and wellbeing support through the Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director