Franchise Business Consultant

Headquarters Careers At Servpro Industries • Gallatin, TN

74d • Hybrid

About The Position

The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub region. You will Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM). Customer Service: As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement. Revenue Growth: Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s continued track record of competitive performance. Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and service line growth. Profitability: Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals. Management Development: Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available SERVPRO support tools to enable training and development of their management team. Staff Development: Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed. Keep Regional Director of Operations informed and provide weekly production updates. Document franchise consultation activities within Salesforce. Remain current on new technology as it relates to cleaning and restoration best practices. Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners. Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions. Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring. Answer general business operation and development questions. Control and manage individual expense reports in accordance with company travel policy. Maximize revenues and document the individual plan to improve each franchise. Help franchise owners by engaging in inter-office collaboration and mentorship. Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the SERVPRO® Brand. Engage in completing company initiatives and assigned tasks in a timely and efficient manner. Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed.

Requirements

• Minimum of five (5) years as a consultant for a franchise system OR ten (10) years as a successful business owner.
• English language fluency required.
• Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
• Must have "the Passion to Serve" franchisees through consultative skills.
• Ability to present and speak professionally to large groups.
• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
• A thorough understanding of the SERVPRO® Operating System.
• A thorough understanding of SERVPRO® Stages of Development.
• An understanding of financial statements, QuickBooks® Online, and general business practices.
• A complete understanding of training venues, resources, and programs.
• Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital.
• Professional positive attitude for franchisees, team members, and colleagues is essential.
• Proven competence in the areas of leadership and academics.
• Ability to work collaboratively with others and fully engage in special projects.
• Ongoing effort to increase knowledge of our industry and support of the brand.
• Regular travel throughout the Southeast region is required.
• College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability.
• Ability to complete Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) is required within first year of employment (Testing and renewal fees not reimbursed by SERVPRO®).
• Successful passing grade of company provided IICRC, WRT, and ASD testing is also acceptable.

Nice To Haves

• Candidates are strongly preferred to reside in the Greater Nashville, TN area or one of the states listed above (FL, GA, TN, SC, NC, AL) to best support regional operations, leadership collaboration, and franchise engagement.

Responsibilities

• Provide consultation services and support to assigned franchisees in customer service, revenue growth, profitability, management growth, and staff development.
• Establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards.
• Create positive working relationships to promote franchisee morale and business performance.
• Conduct one-on-one visitations, virtual training sessions, area meetings, and conference calls.
• Document coaching and development sessions using Salesforce and measure franchise Key Performance Metrics (KPM).
• Monitor franchise performance and coach for improvement in customer service.
• Provide advice and training on revenue growth strategies, including marketing development and service line growth.
• Assist franchises with reviewing financial KPMs, including break-even, financial trend, and cashflow analysis.
• Provide assistance and consultation on improving owner skill sets in coaching, mentoring, accountability, and management.
• Ensure franchises utilize available resources to train staff for customer service, revenue growth, and profitability.
• Monitor employee developmental processes as needed.
• Keep Regional Director of Operations informed and provide weekly production updates.
• Remain current on new technology related to cleaning and restoration best practices.
• Conduct regular meetings for system updates, instructional training, and feedback with franchise owners.
• Assist with onboarding and development of new and existing franchise owners.
• Adapt to franchise needs and provide prescriptive training and resources.
• Answer general business operation and development questions.
• Control and manage individual expense reports in accordance with company travel policy.
• Maximize revenues and document individual plans to improve each franchise.
• Engage in inter-office collaboration and mentorship with franchise owners.
• Utilize effective time management and operate with integrity to promote, advocate, educate, and train regarding the SERVPRO® Brand.
• Complete company initiatives and assigned tasks in a timely and efficient manner.
• Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed.
• Complete Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certifications within the first year of employment.

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree