Franchise Business Coach (Northestern States)

HFC Rebrand•Flower Mound, TX

41d•Remote

About The Position

Home Franchise Concepts is a leading franchisor in the home improvement sector, with multiple well-regarded brands. As a subsidiary of JM Family Enterprises, HFC supports over 2,400 franchise territories across the U.S. and Canada. The Franchise Business Coach (Northeastern States) role is crucial for driving sales, revenue, and profitability by acting as a strategic partner to franchisees. This position involves providing data-driven insights, performance analysis, and actionable recommendations to help franchisees achieve their business objectives. Operational excellence is fostered through hands-on coaching, ensuring franchisees adhere to brand standards, overcome challenges, and achieve individual growth within the franchise system.

Requirements

Understanding of business fundamentals (operations, marketing, sales, finance).
Deep proficiency in coaching, with a strong track record of improving sales performance.
Ability to analyze data to guide coaching focus and measure results.
In-depth understanding of the financial aspects of business operations, including profit and loss management, market dynamics, competitive landscape and industry trends.
Excellent communication, organizational, and relationship-building skills.
Demonstrated experience working collaboratively with their portfolio of franchisees, conduct joint territory planning and align on agreed upon growth objectives.
Ability to leverage systems, analyze data, and adapt coaching to unique franchisee needs.
Empathy, patience, and high levels of emotional intelligence.
35%-40% of travel for in-person meetings, training, and support as needed.
Exhibits integrity, honesty, the Company culture, brand culture and core values.
Experience in sales coaching, financial acumen and operational experience in franchising.
Ability to lead, influence, and foster effective relationships built on trust.
Bachelor's degree in Business Administration, Management, Marketing, Finance, or a related field is desired; equivalent experience will be considered.
Minimum five (5) years of experience supporting, coaching, or managing franchise, multi-unit, or small business operations.
Franchise operations, franchise business coaching, or business consulting experience strongly preferred.
Prior business ownership or franchise ownership is highly desirable.
Experience working with financial statements, business analytics, CRM platforms, and operational reporting.

Nice To Haves

Certified Franchise Executive (CFE) or coaching certifications are a plus.

Responsibilities

Monitor and evaluate performance metrics including revenue growth, profit margins, and operational efficiency.
Identify profitability levels and implement strategies that drive top-line revenue and reduce costs.
Consult and work with owners to better understand financial statements and develop yearly budgets that reflect the goals of their business.
Serve as the primary point of contact for a portfolio of franchisees, fostering strong, trust-based relationships.
Assist Franchisees in the development and implementation of franchise system enhancements, including operational processes, communication channels, and best practices (i.e., sales, product MVP, marketing, etc.).
Analyze performance data from CRM tools and regular audits to identify areas for franchisee profitability and operational improvements.
Support franchisee onboarding, training, and the adoption of operational systems and tools.
Monitor alignment with brand standards, drive compliance, and encourage consistent execution across locations.
Adapt coaching strategies to meet the needs of franchisees at different stages of growth (follow the Tiered Growth Roadmap).
Facilitate knowledge sharing and a culture of continuous improvement within the network.
Conduct regular site visits to assess operational performance and provide guidance on improving efficiency and productivity.
Develop content, attend, and facilitate convention, regional meetings, academy training, and strategic webinars.
Provide franchisees with access to workforce development resources, including optional tools, training materials, and best practices.
Help facilitate connections to third-party staffing solutions and offer guidance on scalable strategies for talent acquisition and retention.

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible Spending Accounts (FSAs)
Health Savings Accounts (HSAs)
Supplemental life insurance
Annual discretionary bonus
401(k) retirement plan with matching contributions (100% of the first 3% and 50% of the next 2%)
10 paid holidays
8 paid hours for associates to volunteer in their community
Open time off