Fragrance Associate - Full Time

Belk•Harrisonburg, VA

About The Position

The Fragrance Associate drives sales and delivers a positive customer experience by providing excellent service, building client relationships, demonstrating products, and offering customized recommendations across multiple fragrance brands. The role calls for enthusiasm for the fragrance and beauty industry, a competitive drive, and confidence in a fast-paced environment. This is an hourly position. The associate builds customer loyalty through tailored product advice and clienteling, supports promotions and customer outreach, and uses selling tools and digital devices to provide a seamless omnichannel experience. The role also includes developing product knowledge, maintaining merchandise presentation and beauty hygiene standards, replenishing products, contributing to a positive store culture, and supporting fulfillment, operations, asset protection, and safety processes.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership, demonstrate accountability and initiative, and help achieve store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Build customer loyalty by delivering excellent service, using clienteling tools, and providing tailored product advice and recommendations.
Execute promotions, special events, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide a seamless omnichannel experience and speak confidently about inventory, assortment, and product details.
Use training tools and feedback to build product knowledge, suggestive selling behaviors, and expertise in industry tips and fragrance trends; encourage repeat client interactions.
Merchandise and replenish products in a timely manner, and maintain visual merchandising, signing, and beauty hygiene standards in line with vendor and company directives.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Adapt to changing circumstances and support selling and store operations by assisting with other assigned tasks.
Support store fulfillment and asset protection initiatives by accurately and efficiently completing omni and operations processes, maintaining product protection standards, and following safety guidelines.