FRA Field Resource Manager

Keolis Canada•Somerville, MA

6h•$104,320 - $123,077

About The Position

The FRA Field Resource Manager leads the planning, deployment, and optimization of operational resources to support daily commuter rail service delivery. The role oversees ATC resource management to ensure adequate staffing and operational readiness across all shifts, monitors resource utilization and service performance, and coordinates with Operations, Transportation, Mechanical, and other departments to address resource needs and service challenges. The manager develops resource strategies to improve operational efficiency, reliability, and cost effectiveness; supports workforce planning and forecasting through analysis of staffing trends and performance data; and leads resource allocation during disruptions, emergencies, and special operating conditions. The role also ensures compliance with company policies, operating rules, regulatory requirements, and applicable labor agreements, and presents reports and recommendations to senior leadership. The position is based in a professional office or operational support environment and requires managing competing priorities in a fast-paced setting. It involves collaboration with team members and stakeholders and regular use of computers, phones, virtual meeting platforms, and standard office equipment. Employees must be able to sit, stand, walk, and move throughout the work environment, with occasional lifting of up to 10 pounds. Employment is contingent upon passing pre-employment drug and alcohol screening and receiving a favorable background check; a physical examination is required. Keolis emphasizes safety and environmental responsibility.

Requirements

Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or a related field; an equivalent combination of education and relevant experience may be considered.
Seven or more years of progressive experience in railroad operations, transportation management, dispatching, resource planning, or a related operational environment, including leadership experience.
Experience managing workforce allocation, operational resources, and service delivery in a 24/7 transportation or rail operations environment.
Familiarity with applicable regulatory requirements, operating procedures, collective bargaining agreements, and workforce management practices.
Demonstrated experience using operational data, performance metrics, and trend analysis to support decision-making and continuous improvement.
Expertise in resource planning, workforce utilization, and operational coordination in a transportation environment.
Ability to lead, coach, and develop operational teams.
Advanced problem-solving and decision-making skills in response to service disruptions and changing operational conditions.
Effective communication, negotiation, and relationship-building skills with operational leaders, employees, and labor representatives.
Proficiency in operational reporting systems, workforce management tools, and data analysis to support service delivery and performance management.
Ability to sit, stand, walk, and move throughout the work environment; occasional lifting of up to 10 pounds.
Must pass pre-employment drug and alcohol screening, receive a favorable background check, and pass a physical examination.

Responsibilities

Adhere to Keolis Commuter Services principles of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility, and Economic Performance.
Lead the planning, deployment, and optimization of operational resources for daily commuter rail service delivery.
Oversee ATC resource management to ensure adequate staffing and operational readiness across all shifts.
Monitor resource utilization, performance metrics, and service impacts, and implement corrective actions when needed.
Collaborate with Operations, Transportation, Mechanical, and other departments to address resource needs and service challenges.
Develop and implement resource strategies to improve operational efficiency, service reliability, and cost effectiveness.
Ensure compliance with company policies, operating rules, regulatory requirements, and applicable labor agreements.
Analyze staffing trends, operational demands, and performance data for workforce planning and forecasting.
Lead resource-allocation response efforts during service disruptions, emergencies, and special operating conditions.
Prepare and present reports, recommendations, and performance updates to senior leadership.
Foster a culture of safety, accountability, continuous improvement, and customer-focused service.