Field Supp Resource Spec

Baltimore Gas and Electric Company • Baltimore, MD

1d

About The Position

This position supports BGE customer-requested service projects by coordinating contracts, payments, permits, certificates, and joint trench billing. It serves as an administrative and operational liaison among customers, municipalities, vendors, internal teams, and job owners, ensuring documentation, payments, and approvals are processed accurately and on time. The role handles customer service requests and gas-related work activities, manages extension relocation contracts and customer payments, coordinates certificates and permits, and oversees joint trench billing and related disputes. It also maintains records, prepares work summaries and reports, answers inquiries about standard practices and requirements, and retrieves and updates information in company systems. The position is subject to overtime and may require responding to emergency events.

Requirements

• Four years of clerical experience or an equivalent combination of formal education or training and experience.
• Ability to handle high-volume work.
• Demonstrated ability to communicate effectively orally and in writing.
• Demonstrated accuracy and attention to detail.

Nice To Haves

• Experience with Asset Suite 8 (AS8), CC&B, Intellio, and OneMDS.
• Working knowledge of standard company software, including Asset Suite 8.
• General knowledge of job packaging and/or billing processes.

Responsibilities

• Monitor the New Business Inquiry mailbox and respond to customer and internal inquiries.
• Review, process, and assign gas service requests through CC&B.
• Process and coordinate gas Remove, Gas Abandoned service, and Gas Availability requests.
• Enter customer service requests and draft applications received through site plans, email, and fax into Intellio.
• Review applications and determine appropriate job classification, including RES1 and Service Lateral requests.
• Assign TIBCO and draft work to Operations Support Assistants and contractors.
• Coordinate workload distribution to support efficient processing and timely completion of customer requests.
• Process BGE Extension Relocation Contracts (ERCs) for customer-requested services.
• Receive customer payments and update payment information in Asset Suite 8.
• Manage the certificate process, ensuring timely and accurate receipt of municipal data and correct application to existing jobs or systems, and resolve issues.
• Review and monitor permits to ensure they are applied and not nearing expiration to facilitate field construction.
• Apply for permit extensions or reapplications through municipalities as needed.
• Manage the joint trench billing process and external website, ensuring accurate billing, credit, and transfer transactions and following up on past-due payments.
• Coordinate joint trench billing disputes with vendors and leadership.
• Coordinate resolution of work order, task, certificate, and permitting issues with municipalities and job owners.
• Forward ERC, customer payment, and joint trench data to Revenue Processing for further processing.
• Train others and maintain documentation on certificate, permit application, and ERC processes.
• Maintain files and records.
• Prepare statistical summaries and reports of pending and completed work.
• Answer inquiries concerning standard practices, certificates, permitting, and billing requirements.
• Retrieve and update information in company computer systems, including Asset Suite 8, Hyperion, and CC&B.
• Work overtime when required and potentially respond to emergency events.

Benefits

• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, bonding/primary caregiver leave, or parental leave.
• Employee Assistance Program and mental and emotional support resources.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.
• Annual bonus of 6% for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed