Forward Deployed Engineer | Merchandising

RELEX Solutions•Atlanta, GA

10d

About The Position

RELEX Solutions is hiring a Forward Deployed Engineer with a strong data science foundation for its US Merchandising business. The role is part of the central engineering team and works with the US operations team and directly with US customers, serving as the scientific and technical face of RELEX Merchandising to US retailers. This is a production engineering role, not consulting or solutions architecture. The engineer writes production code and builds production models that run in live customer environments, collaborating with customers on forecast and optimization improvements. Work requires testing hypotheses on customer data, validating results with customer analysts, communicating limitations, and ensuring improvements run reliably in production. The role owns technical delivery from discovery through go-live, including configuration, extensions, integrations, and deployment quality. It also measures and presents customer outcomes, develops technical customer relationships, contributes field-informed use cases to the product roadmap, supports customer self-sufficiency, identifies account growth opportunities, and contributes technical input to commercial activity. The role requires travel and on-site work at customer locations for parts of an engagement. The position is based in the U.S.; applicants must be fluent in English and hold a valid U.S. work permit. As the US Merchandising business grows, the role may develop into the senior scientific voice for the region, shaping central product development and how solutions are delivered to US customers.

Requirements

Proven experience designing and building scalable data pipelines for large-scale data processing in production.
Strong understanding of data modeling, observability, and hypothesis-driven development.
Experience building integrations for downstream or customer-facing systems.
Solid working knowledge of cloud platforms and modern data stacks.
Strong business acumen, including the ability to translate technical work into measurable financial impact and communicate it clearly to non-technical audiences.
Comfort managing ambiguity and taking full ownership of outcomes.
Willingness to travel and work on-site at customer locations for parts of an engagement.
Comfort using AI in everyday work and developing AI tool adoption as an organizational strategy.
Fluency in English.
Must be based in the U.S. and hold a valid U.S. work permit.

Nice To Haves

Exposure to retail, merchandising, pricing, or promotions.
Ability to learn a new domain and codebase quickly and become productive before feeling fully up to speed.

Responsibilities

Own technical delivery end to end, from discovery through go-live, including configuration, extensions, integrations, and the quality of work shipped into customer instances.
Instrument deployments, measure outcomes against customer baselines, and present evidence to operational users and executives.
Own the technical customer relationship, learn customer operations, challenge requirements, and serve as a first contact for new problems.
Capture field gaps and use cases and prototype solutions that may become part of the RELEX roadmap.
Build customer self-sufficiency through knowledge transfer and clean handovers.
Identify adjacent use cases, new sites, and unused capabilities, and shape technical solutions and value cases with pre-sales and account teams.
Support commercial activity through feasibility assessments, proofs of concept, and technical demonstrations.
Co-develop forecast and optimization improvements with customers, test hypotheses on their data, and deliver validated improvements into production.
Travel and work on-site at customer locations for parts of an engagement.