Forward Deployed Engineer - USA East Coast

Tsuga • USA - East Coast,

19h

About The Position

Tsuga is hiring a Forward Deployed Engineer to work with prospects and customers on the U.S. East Coast. The role is hybrid technical and client-facing, working closely with Account Executives and the product team to support pre-sales, technical evaluations, and customer success. The position is part of a team of six Forward Deployed Engineers and two Product Managers across Europe, the United States, the Middle East, and Latin America, reporting to the Head of Product.

The engineer will help translate customer observability challenges into solutions using Tsuga, deliver demonstrations and proofs of concept, and guide customers on integrations with cloud infrastructure and modern development platforms. The role also represents customer needs to the product team and supports the sales process through discovery, deal sizing, RFP responses, and procurement-related technical evaluations.

Tsuga describes its early-stage culture as fast-moving, pragmatic, collaborative, customer-focused, and oriented toward ownership and building. The team meets quarterly at its French office. Candidates may be located anywhere on the East Coast and may be hired through an employee-of-record contract, provided they are fluent or native English speakers. Native English speaking is mandatory.

Requirements

• Native English speaker; stated as mandatory.
• At least 3 years of experience in a Sales Engineer, Solutions Architect, DevOps, SRE, or former software engineer role in a SaaS or observability-focused environment.
• Strong understanding of cloud-native infrastructure, microservices, and monitoring or telemetry tools such as Prometheus, OpenTelemetry, Grafana, Datadog, or Splunk.
• Knowledge of Kubernetes.
• Ability to develop internal tooling when needed to help customers succeed technically; production-ready coding is not expected, and AI tools may be used.
• Ability to explain complex technical concepts to technical and non-technical audiences.
• Customer-service orientation and sincere concern for customer satisfaction and product usage.
• Excellent communication, presentation, and stakeholder-management skills.
• Comfort with fast-paced sales cycles and adapting to customer-specific use cases.

Responsibilities

• Build strong relationships with Account Executives and drive the pre-sales process, including discovery, demonstrations, solution design, proofs of concept, and support.
• Help the Sales team estimate deal size during proofs of concept by assessing the volume of data prospects need to process.
• Translate complex observability challenges into compelling technical solutions using Tsuga.
• Deliver hands-on demonstrations that address customer needs around logging, metrics, tracing, and alerting.
• Provide technical guidance on integrations with OpenTelemetry, AWS, GCP, Azure, Kubernetes, and CI/CD pipelines.
• Bridge customer needs and the product team, responding to issues and fixing small problems during proof-of-concept phases.
• Respond to RFPs and support technical evaluations and procurement processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed