Forward Deployed Engineer

Fin • San Francisco, CA

9d • $180,000 - $237,000 • Hybrid

About The Position

Fin, now part of Salesforce, is seeking a Forward Deployed Engineer to help strategic customers use Fin, its AI customer agent, to deliver measurable business outcomes. The role bridges customer needs and product innovation, working hands-on with customers and in close partnership with R&D and Go-to-Market teams. The engineer will help design and deliver solutions, shape product direction, influence roadmap decisions, and address complex real-world customer environments. The role combines technical work and customer engagement, with a focus on ownership, creativity, and solving ambiguous problems at the frontier of applied AI.

Fin has a hybrid working policy. Employees are expected to be in the office at least three days per week, with flexibility to work from home. The role also requires willingness to travel and work on-site with customers. Proof of eligibility to work in the United States is required.

For candidates within the San Francisco Bay Area, the base salary range is $180,000–$237,000. Actual base pay depends on factors including education, skills, experience, and location. Regular employees may also be eligible for a corporate bonus program or sales incentive, as well as Restricted Stock Units. Benefits and programs are designed to support health and wellbeing, family, time away from work, and financial future; offerings vary by location.

Requirements

• Strong engineering background and experience building software with real-world usage.
• Interest in AI and machine learning, and ability to quickly understand new problems, capabilities, and architectures, including trade-offs and limitations.
• Strong cross-functional collaboration skills and ability to navigate organizational boundaries to achieve customer outcomes.
• Deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
• Ability to prototype and ship software quickly while maintaining quality and focusing on business goals and outcomes.
• Proficiency using and writing REST APIs to integrate systems.
• Strong communication skills, including ability to adapt technical discussions for engineering and non-technical audiences.
• Willingness to travel and work on-site with customers.
• Proof of eligibility to work in the United States.

Nice To Haves

• Experience building a SaaS product.

Responsibilities

• Drive adoption of Fin by helping customers use its AI capabilities to automate and scale support operations.
• Work closely with strategic customers to understand business challenges and technical requirements and provide insight to help them achieve results with Fin.
• Work hands-on with customer technical teams as a trusted technical expert, coding alongside them to bring projects to completion.
• Collaborate with Sales, Success, and Product teams to support customer experiences, project delivery, and actionable product feedback.
• Help evolve Forward Deployed Engineering by documenting best practices and sharing insights from customer engagements to support the team’s growth.

Benefits

• Eligible regular employees may receive a corporate bonus program or sales incentive.
• Restricted Stock Units (RSUs) may be offered to eligible regular employees.
• Benefits and programs support health and wellbeing, family, time away from work, and financial future; offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed