Forward Deployed Engineer

Rockstar • New York, NY

3d • Onsite

About The Position

This client-facing technical role sits at the intersection of customers, product, and applied AI. The Forward Deployed Engineer works directly with American manufacturers to understand their business operations, translate imperfect and ambiguous requirements into clear agent behaviors, and deploy reliable AI agents that deliver measurable value. The role owns customer deployments end-to-end, from workflow discovery and requirements prioritization through configuration, launch, measurement, and ongoing improvement. Day-to-day work includes writing SOPs and prompts, building evaluations, configuring tools and guardrails, and working with real-world inputs such as dirty PDFs, legacy data, tribal knowledge, and operational edge cases. The engineer works with LLMs and code, communicates directly with customer teams, and turns field insights into improved product capabilities and more repeatable deployment processes.

The role is based in the company's New York City office, in person five days a week, and includes travel to customer sites across the United States. The company builds AI workers for manufacturing back-office functions such as quoting, purchasing, invoicing, and sales coordination, with the goal of removing bottlenecks and helping American manufacturers compete globally.

Requirements

• At least 4 years of experience in software engineering or a client-facing technical role such as forward deployed engineering, solutions engineering, or implementation consulting.
• Technical strength and comfort writing code, prompting LLMs, building evaluations, and learning new agent-engineering techniques.
• Ability to scope ambiguous requirements, prioritize aggressively, and design simple solutions within product and operational constraints.
• Exceptional communication skills, including the ability to run customer workshops, present confidently, and build trust from shop-floor employees to executive teams.
• Strong organization and process orientation, including the ability to manage multiple deployments, track details, use metrics, and close every loop.
• Ability to learn complex domains quickly and combine customer empathy with a product mindset to turn field insights into better tools and experiences.
• Ambitious, resourceful, action-oriented, and team-first approach.
• Interest in strengthening American manufacturing.
• Willingness to work in person five days a week in New York City and travel to customer sites across the United States.

Nice To Haves

• Experience building and operating agentic systems in production.
• Experience in manufacturing or another industrial or operationally complex setting.
• Experience creating SOPs or leading change-management work.
• Experience integrating and deploying third-party APIs or legacy systems.

Responsibilities

• Lead agent deployments from discovery and requirements scoping through configuration, go-live, quantified ROI, and ongoing improvement.
• Map complex customer workflows and translate them into focused requirements, SOPs, prompts, tools, guardrails, approvals, and handoffs.
• Build evaluations and test cases to measure agent quality, expose failure modes, and guide iteration.
• Configure and launch agents, monitor real-world performance, investigate failures, and improve reliability over time.
• Run customer workshops, communicate tradeoffs clearly, and manage dependencies and follow-ups to keep deployments moving.
• Learn complex customer domains and advocate for customer needs with product and engineering teams.
• Turn recurring deployment problems into reusable patterns, tooling, and product improvements that make future launches faster.

Benefits

• Great healthcare coverage.
• Dinner provided at the office.
• Unlimited Celsius.
• Opportunity to receive meaningful early-stage equity, stated as $50,000–$90,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed