Forward Deployed Engineer

Spotnana•Remote US,

82d•$150,000 - $170,000•Remote

About The Position

Spotnana is hiring a Forward Deployed Engineer to own the technical relationship for a portfolio of strategic enterprise accounts. The role works at the intersection of Engineering and enterprise customers, partnering with internal SRE, DevOps, and Product Engineering teams. It is a high-autonomy engineering position—not a support role—and involves serving as the primary engineering point of contact from onboarding through steady-state operations. The engineer investigates complex platform issues involving API integrations, webhook delivery, data consistency, and performance; coordinates resolution across internal teams; and provides technical guidance to customers during go-lives, migrations, and incident response. The role also identifies recurring customer friction, advocates for platform improvements, and creates technical documentation and playbooks to help the team resolve issues efficiently. The position is open to candidates anywhere in the United States and may be performed fully remotely. Local candidates near the Palo Alto, California office hub are required to work in the office at least one day per week, in alignment with the office work policy. Spotnana aims to hire and onboard as soon as it finds the right candidate. The hiring process begins with a technical assessment, followed for advancing candidates by a Talent Acquisition conversation and live collaboration with a panel of engineers and hiring managers; the process may change. The base salary range is $150,000–$170,000 per year, depending on work location and job-related qualifications. The position is also eligible for an annual performance bonus, equity, and a comprehensive benefits package.

Requirements

At least 3 years of software engineering experience.
Hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure such as AWS, GCP, or Azure.
Strong debugging skills, including reading logs, tracing requests across services, and forming hypotheses with incomplete information.
Experience working directly with enterprise customers or partners in a technical capacity, with the credibility to lead engineering and stakeholder conversations.
Ability to move between deep technical investigation and clear written or verbal communication.
Familiarity with observability tools such as Datadog, PagerDuty, or similar, and the ability to instrument, monitor, and escalate proactively.
Ownership mindset: identify problems, bring together the right people, and drive issues to completion.
Comfort operating amid ambiguity at a scaling company where processes are still being built.

Responsibilities

Own the technical relationship for a portfolio of strategic enterprise accounts and serve as the primary engineering point of contact from onboarding through steady-state operations.
Investigate and drive resolution of complex platform issues involving API integrations, webhook delivery, data consistency, and performance, working with SRE, DevOps, and Product Engineering.
Translate customer environments and integration patterns into clear internal context so engineering teams can prioritize, reproduce, and resolve issues with minimal back-and-forth.
Embed with customers during go-lives, migrations, and incident response, providing real-time technical guidance and clear stakeholder communication.
Identify recurring friction points across accounts and advocate for platform improvements by feeding structured information into product and engineering roadmaps.
Build and maintain integration runbooks, escalation playbooks, and technical reference documentation to reduce time-to-resolution and scale team knowledge.

Benefits

Company equity in the form of stock options.
Pre-tax and Roth 401(k) options through Fidelity with up to a 4% company match.
Medical, dental, vision, life, and disability coverage effective on the hire date; the company covers 100% of employee premiums and 85% of eligible dependent premiums.
Pre-tax flexible spending accounts for health, dependent care, and commuter expenses.
Flexible PTO, 10 company holidays, and an end-of-year company shutdown.
Up to 26 weeks of parental leave.
Monthly cell phone and internet stipend.
Access to RocketLawyer’s online legal platform.
International Airlines Travel Agent Network (IATAN) membership.
Pet insurance through Fetch.
Financial wellness resources through Origin and SoFi.
Employee assistance program through Mutual of Omaha.
Calm app through Kaiser.
Pre-tax parking and transit program.
Annual performance bonus eligibility.