Forward Deployed Engineer

Fin • Chicago, IL

8d • Hybrid

About The Position

Fin, now part of Salesforce, builds AI customer-support products, including Fin, an AI Agent designed to resolve complex customer issues across channels. The Forward Deployed Engineer will help strategic customers adopt Fin and connect their needs with product innovation. This role works hands-on with customers and alongside R&D and Go-to-Market teams to design and deliver solutions, shape product direction, inform roadmap decisions, and achieve measurable business outcomes in complex environments.

The position combines technical implementation with customer engagement and cross-functional collaboration. The engineer will work directly with customer technical teams, including coding side-by-side, and will share insights and best practices from customer engagements to help develop and scale the Forward Deployed Engineering team. The role is hybrid, with employees expected to be in the office at least three days per week, and requires willingness to travel and work on-site with customers.

Requirements

• A strong engineering background and experience building software with real-world usage.
• Interest in AI and machine learning, and the ability to quickly understand novel problems, capabilities, architectures, trade-offs, and limitations.
• Strong cross-functional collaboration skills, including the ability to navigate organizational boundaries and bring people together.
• Deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
• Ability to prototype and ship software quickly while maintaining a high quality bar and focusing on business goals and outcomes.
• Proficiency using and writing REST APIs to integrate systems.
• Strong communication skills and the ability to adapt technical discussions for engineering and non-technical audiences.
• Willingness to travel and work on-site with customers.
• Proof of eligibility to work in the United States.

Nice To Haves

• Experience building a SaaS product.

Responsibilities

• Drive adoption of Fin by helping customers use its AI capabilities to automate and scale support operations.
• Work closely with strategic customers to understand their business challenges and technical requirements and help them achieve strong results with Fin.
• Serve as a trusted technical expert to customer technical teams, coding alongside them and driving projects through to completion.
• Collaborate with Sales, Success, and Product teams to support seamless customer experiences, successful project delivery, and actionable product feedback.
• Contribute to the evolution of Forward Deployed Engineering by documenting best practices and sharing insights from customer engagements.

Benefits

• Employees may be eligible for a corporate bonus program or sales incentive.
• Employees may be eligible for Restricted Stock Units (RSUs).
• Benefits and programs are designed to support health and wellbeing, family, time away from work, and financial future.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed