Foreman

Vanguard Truck Centers•Charlotte, NC

22d•Onsite

About The Position

The Shop Foreman/Supervisor ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction. The role leads the shop’s repair workflow, supports and develops technicians, monitors department performance and repair quality, and helps maintain a safe, clean, and effective service environment. The foreman may fill in for the service advisor or dispatcher when necessary and attends managers’ meetings as requested.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
A CDL license to road-test trucks; applicants without the certification may be given up to a specified period, such as six months, to obtain it.
Wear approved safety footwear at all times while working in designated shop and service areas; safety shoes are required on the first day of employment.
Complete the mandatory background screening prerequisite for employment consideration.

Responsibilities

Enforce the Volvo Uptime workflow and serve as the Uptime expert.
Recruit, hire, motivate, and support the development of qualified service technicians.
Keep current with and comply with regulations affecting service operations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Ensure compliance with manufacturer warranty and policy procedures and that employees receive appropriate manufacturer training.
Conduct regular technician performance reviews in accordance with dealership guidelines.
Assign repairs to technicians fairly and provide technical support when necessary.
Ensure repairs are charged out correctly and check repair-order progress throughout the day.
Maintain high-quality service repairs, minimize comebacks, and spot-check completed work for thoroughness and quality.
Road-test vehicles to quality-check completed work.
Account for department documents and ensure they are complete and processed correctly.
Maintain a customer follow-up program and handle customer complaints within 24 hours, informing other managers as appropriate.
Manage department performance using operating, productivity, comeback, warranty, survey, and forecast tools.
Monitor technicians’ daily productivity reports and corresponding payroll records.
Monitor shop cleanliness, safety, and equipment condition, and report problems to the service manager or dealer.
Ensure proper care, storage, and inventory of special tools; keep informed about new equipment and tools and recommend purchases.
Fill in for the service advisor and dispatcher when necessary.
Promote teamwork within the department and with other departments.
Maintain a safe work environment and professional appearance.