Foreman - Volkswagen of Cary

Holman•Cary, NC

10d

About The Position

Leith Volkswagen of Cary, part of Holman, is hiring a Shop Foreman to oversee workshop operations and support the development and performance of technicians. The role coordinates incoming and ongoing client and internal repair work, ensures quality and safety standards, and acts as a liaison among service leadership, advisors, dispatch, parts, technicians, warranty administration, and clients. The foreman also supports technician training, staffing, and career development, and helps ensure compliance with OEM warranty procedures and Holman policies.

Requirements

OEM training/certification at the Master or highest applicable level.
Holman Leadership training.
Proficiency with computer diagnostic equipment and software.
Proficiency with applications such as MS Office, CDK, myKaarma, Factory Training Sites, and Cherwell.
At least 5 years of experience in the automotive field as a technician.
Experience with service principles, concepts, and service department operations.
Complete knowledge of vehicle repair and diagnostic processes.
Ability to organize, plan effectively, prioritize, execute, and multitask.

Nice To Haves

Additional education, certifications, or related experience.
ASE Certification.
Associate’s degree in auto maintenance and repair.

Responsibilities

Oversee daily activities required to process incoming and existing client and internal repair work.
Supervise, mentor, and assist with the development of workshop technicians.
Participate in coaching, reviews, and disciplinary actions for technicians.
Monitor and manage OEM certification and Holman training for each technician.
Investigate, recommend, and implement work processes to improve efficiency, quality, and safety.
Analyze problems and help employees resolve them.
Review, correct, and submit hours-worked records for payroll processing.
Maintain inventory and readiness of special tools and equipment.
Partner with regional TDA to support technician onboarding and career development.
Serve as a liaison among the Service Manager, Service Advisors, Dispatcher, Parts personnel, Technicians, Warranty Administration, and clients.
Participate in recruiting and interviewing, and complete hiring-process steps to maintain required workshop staffing.
Maintain close contact with OEM field technical service support personnel.
Ensure quality-control inspections and road tests are completed when applicable after repairs.
Ensure adherence to warranty policies and procedures.
Inspect and/or maintain shop equipment, integrated systems, and machinery.
Ensure employees comply with Holman policies.
Perform other duties and special projects as assigned.