Foreman

VANGUARD TRUCK CENTERS LLC•Charlotte, NC

22d•Onsite

About The Position

The Shop Foreman/Supervisor ensures that repairs are performed correctly and efficiently by qualified technicians while maintaining a consistently high level of customer satisfaction in the service department. The role leads the Volvo Uptime workflow, supports technician development, oversees repair quality and department performance, and promotes a safe, professional, and collaborative work environment. The position is located at the Charlotte, North Carolina truck center. A CDL is required to road-test trucks, though the company may allow up to six months to obtain the certification. Safety shoes are required on the first day and approved safety footwear must be worn in designated shop and service areas. Background screening is a prerequisite for employment consideration.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
CDL license to road-test trucks; the company may allow up to six months to obtain certification.
Safety shoes are required on the first day; approved safety footwear must be worn at all times in designated shop and service areas.
Background screening is a mandatory prerequisite for employment consideration.

Responsibilities

Lead and enforce the Volvo Uptime workflow.
Recruit, hire, motivate, and develop qualified service technicians; ensure they receive appropriate manufacturer training.
Keep informed of and comply with regulations affecting service operations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Ensure compliance with manufacturer warranty and policy procedures.
Conduct technician performance reviews in accordance with dealership guidelines.
Assign repairs fairly and provide technical support to technicians when needed.
Ensure repairs are charged out correctly and monitor repair-order progress throughout the day.
Maintain repair quality, minimize comebacks, inspect completed work periodically, and road-test vehicles to check work performed.
Ensure documents are accounted for and processed correctly.
Establish and maintain a customer follow-up program and handle customer complaints within 24 hours, informing other managers as appropriate.
Manage department performance using operating-control, productivity, comeback, warranty, customer-survey, and forecasting tools.
Monitor technicians’ daily productivity reports and related payroll records.
Monitor shop cleanliness, safety, and equipment condition; report problems to the service manager or dealer.
Ensure proper care, storage, and inventory of special tools; stay informed about new tools and equipment and recommend purchases.
Fill in for the service advisor and dispatcher when necessary.
Attend managers’ meetings as requested.
Promote teamwork and harmony within the department and with other departments.
Maintain a safe work environment and professional appearance.