Ford Certified Service Technician

Serra Ford Farmington Hills•Farmington Hills, MI

3d•Onsite

About The Position

Serra Ford Farmington Hills is seeking a versatile and experienced Ford Certified Technician for its fast-paced service department. The role involves performing a variety of general repairs across vehicle systems, diagnosing issues, completing warranty and standard repairs to manufacturer specifications, and communicating with Service Advisors about additional services and repair timelines. The position offers the opportunity to join a top-performing service team with long-term growth potential. Compensation is competitive and based on experience and performance; pay will be communicated at the time of offer. Serra Ford Farmington Hills is part of Serra Automotive, a privately held automotive retail group founded in 1973. The company operates in 8 states, with more than 60 dealerships representing 27 automotive brands and employing over 3,600 people nationwide. Serra Automotive emphasizes quality service, integrity, and career growth. The employer is an equal opportunity employer. Employees must provide proof of eligibility to work in the U.S.; employment may be contingent on background checks and drug screenings. The role may require prolonged standing, lifting or moving objects, and driving company or customer vehicles with a valid license and satisfactory motor vehicle record. Employees are expected to act professionally, follow policies, and adapt to changes in job duties based on business needs.

Requirements

At least 2 years of experience as a general automotive technician; experience specifically with Ford vehicles is preferred.
Broad knowledge of vehicle systems and ability to perform multiple types of repairs.
Ability to read and follow service manuals, instructions, and diagnostic information.
Strong problem-solving, analytical, and communication skills.
Positive attitude, team-oriented mindset, and strong work ethic.
Valid driver’s license and clean driving record.
Ability to identify and troubleshoot a wide range of vehicle issues.
Skills in general automotive repair, maintenance, and diagnostics.
Proficiency with electronic diagnostic tools and repair equipment.
Flexibility, adaptability, and willingness to learn new procedures and technology.
Proof of eligibility to work in the U.S.

Nice To Haves

Experience as a general automotive technician specifically with Ford vehicles.

Responsibilities

Perform general automotive repairs efficiently and accurately across engine, transmission, brakes, suspension, electrical, HVAC, steering, and other systems.
Test-drive vehicles and diagnose issues using diagnostic tools and manufacturer service equipment.
Complete work orders according to dealership and Ford service standards.
Communicate directly with Service Advisors to update customers on additional services and repair timelines.
Perform warranty and standard repairs to manufacturer specifications.
Maintain a clean, organized work area and ensure customer vehicles are returned in excellent condition.