Footwear/Gifts Team Lead

Bass Pro Shops • Savannah, GA

7d

About The Position

Under the supervision of the Group Sales or Department Manager, the Footwear/Gifts Team Lead provides daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals, and helps ensure a pleasant and productive shopping experience.

The position assists with staffing, interviewing, training, scheduling, coaching, performance input, and resolving customer and associate concerns. It helps execute merchandising directives and plan-o-grams, maintain pricing and UPC integrity, coordinate special events, ensure accurate inventory, and present advertised items appropriately. The Team Lead maintains product knowledge, conducts product demonstrations, and helps customers make buying decisions by evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The role requires ongoing customer service and supervisory support, exercising independent judgment within company policies and procedures. Physical work includes standing and walking throughout the shift, occasional ladder use and machinery operation, and moving objects up to 20 pounds constantly, with occasional team lifts of objects up to 100 pounds or more.

Requirements

• High school diploma or equivalent.
• 2 to 4 years of experience in retail sales.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Ability to stand and/or walk constantly during the shift; occasionally use ladders, stairs, or ramps; communicate constantly; occasionally perform repetitive hand and wrist motions; operate machinery, power tools, motor vehicles, or heavy equipment; work in confined spaces and noisy environments; and move objects up to 20 pounds constantly and up to 100 pounds or more occasionally with a team lift as needed.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, weekly work schedules, coaching, and motivation of associates.
• Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and achieve customer service results better than the company average.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
• Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
• Help customers make buying decisions by identifying and evaluating their needs and recommending suitable products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED