Footwear Team Lead

Bass Pro Shops • Mesa, AZ

6d

About The Position

Under the supervision of the Group Sales or Department Manager, the Footwear Team Lead gives daily direction to department associates and supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping provide a pleasant and productive shopping experience.

The Team Lead supports staffing, interviewing, selection recommendations, associate training, performance appraisal input, scheduling, coaching, and motivation. The role helps resolve customer and associate concerns, maintains product knowledge, conducts product demonstrations, and assists with special events, assortments, pricing and UPC integrity, inventory accuracy, displays, signage, and advertised-item pricing. The position also helps carry out supervisory responsibilities in accordance with company policies and applicable laws, and supports customers with buying decisions and relevant programs.

The position requires frequent standing and walking, communication, and moving objects. Other physical activities and work conditions may occur occasionally, including ladder use, repetitive hand motions, machinery or vehicle operation, lifting heavier objects with team assistance as needed, confined spaces, and noisy environments. Travel is not required. Full-time benefits include merchandise and experience discounts, medical, dental and vision coverage, health and flexible spending accounts, voluntary benefits, 401(k) retirement savings, paid holidays, vacation and sick time, and the Bass Pro Cares Fund.

Requirements

• High school diploma or equivalent.
• Two to four years of retail sales experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and group presentations.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
• Ability to stand and/or walk constantly during a shift.
• Ability to move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare to-do or task lists.
• Execute merchandising directives and maintain corporate plan-o-grams.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, scheduling, coaching, and motivating associates.
• Resolve customer and associate opportunities with the Group Sales or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and meet customer service results above the company average.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
• Assist with supervisory responsibilities, including planning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
• Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED