Footwear Team Lead (Full Time)
About The Position
Under the supervision of the Group Sales or Department Manager, the Footwear Team Lead gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping create a pleasant, productive shopping experience and a positive, team-oriented work environment. The Team Lead assists with staffing, interviewing, associate training, scheduling, coaching, performance appraisal input, and resolving customer and associate concerns. The role maintains product knowledge, conducts product demonstrations, supports special events, and helps ensure accurate assortments, inventory, pricing, signage, displays, and plan-o-grams. The Team Lead helps customers make buying decisions through needs assessment, product recommendations, and promotion of programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned. The role requires frequent standing and walking, regular communication, and occasional ladder use, repetitive hand and wrist motions, machinery or power tool operation, vehicle or heavy equipment operation, work in confined or noisy areas, and movement of objects up to 20 pounds constantly, with occasional team lifting of objects up to 100 pounds or more. The position exercises independent judgment within company policies and procedures and may make recommendations affecting policies, procedures, and practices. Applications are accepted on an ongoing basis.
Requirements
- High school diploma or equivalent.
- 2 to 4 years of experience in retail sales.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze certain reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
- Ability to conduct meetings and presentations to groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Ability to stand and/or walk constantly during a shift.
- Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more, using a team lift as needed.
Nice To Haves
- Supervisory experience.
Responsibilities
- Support the Group Sales or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Provide daily direction to department associates and prepare task lists.
- Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
- Help ensure a pleasant and productive customer shopping experience.
- Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
- Coach and motivate associates to encourage positive customer relations and a productive team-oriented work environment.
- Resolve customer and associate concerns in coordination with the Group Sales or Department Manager and Human Resources Manager.
- Maintain a high level of personal customer service and achieve better-than-company-average customer service results.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signage, and pricing of advertised items.
- Assist with supervisory activities including interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
- Help customers make buying decisions by identifying and evaluating needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
