Footwear/Gifts Team Lead

Bass Pro Shops • Savannah, GA

5d

About The Position

Under the supervision of the Group Sales or Department Manager, the Footwear/Gifts Team Lead gives daily direction to associates in a store department. The role oversees merchandising, inventory control, pricing, sales enhancements, stocking, and customer service activities, while supporting departmental sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead helps provide a pleasant and productive shopping experience, promotes strong customer relationships, and supports a positive, productive team environment. The role also assists with staffing, training, scheduling, performance feedback, customer and associate issue resolution, special events, product knowledge, pricing and inventory accuracy, and departmental merchandising. The Team Lead uses independent judgment within company policies and procedures and may make recommendations affecting policies, procedures, and practices.

Requirements

• High school diploma or equivalent.
• 2 to 4 years of retail sales experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.

Nice To Haves

• Supervisory experience is a plus.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Carry out merchandising directives and maintain corporate plan-o-grams.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with department staffing, interviewing, selection recommendations, training, performance appraisal input, and weekly scheduling.
• Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
• Resolve customer and associate issues in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and achieve customer service results above the company average.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signage, and pricing of advertised items.
• Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
• Help customers make buying decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Retail merchandise, restaurant, resort, and conservation attraction discounts.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED