Gifts Team Lead

Bass Pro Shops•West Chester, OH

20h

About The Position

Under the supervision of the Group Sales or Department Manager, the Gifts Team Lead provides daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping create a pleasant, productive shopping experience and a positive, team-oriented work environment. The role assists with staffing, interviewing, training, scheduling, coaching, and performance feedback; resolves customer and associate concerns; and maintains product knowledge and customer-service standards. The Team Lead also supports special events, merchandising directives, plan-o-grams, pricing and UPC integrity, assortments, inventory accuracy, and advertised-item displays. The position provides a “legendary experience” by identifying customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to meet the physical requirements of the role, including standing or walking throughout the shift and lifting or moving objects as described.

Nice To Haves

Supervisory experience.

Responsibilities

Support the GSM / DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training coordination, work schedules, coaching, motivation, and performance-appraisal input.
Resolve customer and associate opportunities in coordination with the GSM / DM and HR Manager.
Maintain a high level of personal customer service and meet customer-service performance expectations.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities including planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems.
Support a positive, harassment-free work environment.
Identify and evaluate customers’ needs, recommend products, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.