Gifts Team Lead

Bass Pro Shops • Prattville, AL

1d

About The Position

Under the supervision of the Group Sales or Department Manager, the Gifts Team Lead gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Lead helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals while maintaining an enjoyable and productive customer experience.

The role assists with staffing, interviewing, training, scheduling, coaching, performance feedback, and resolving associate and customer concerns. It also supports merchandising directives and plan-o-grams, product knowledge and demonstrations, special events, pricing and UPC integrity, product assortment, inventory accuracy, and displays of advertised merchandise. The Team Lead helps customers make informed buying decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Two to four years of retail sales experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, training, performance feedback, scheduling, coaching, and motivating associates.
• Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and product knowledge; conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, product assortment, inventory accuracy, and the display, signage, and pricing of advertised merchandise.
• Help carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Assist customers in evaluating their needs, recommend products, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental benefits
• Vision benefits
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED