Foodservice Customer Account Specialist - Nashville

通用磨坊股份有限公司•Nashville, TN

2d•$71,300 - $107,000

About The Position

General Mills is seeking an energetic Customer Account Specialist (CAS) to support foodservice operators in Nashville and the surrounding Middle Tennessee territory. This field-based role focuses on building operator relationships, sustaining existing business, and generating incremental sales across a broad portfolio of foodservice products, including frozen baked goods, flour, mixes, cereal, snacks, and individually wrapped frozen meals. The CAS works directly with foodservice operators and in close partnership with the Foodservice Account Executive (AE). The AE leads distributor relationships and serves as the primary contact for distributor decision-makers. The CAS coordinates regularly with the AE, works with distributor sales representatives to help create demand, and stays aligned on territory priorities. Regular field visits, customer presentations, product sampling, and industry events are central to the role. Applicants must be authorized to work in the United States on a full-time basis; General Mills will not sponsor work visas for this position. International relocation or international remote work arrangements outside the United States will not be considered. Applicants must be at least 18 years old.

Requirements

High school diploma.
At least 2 years of sales experience in the foodservice industry.
Strong interpersonal, communication, presentation, and problem-solving skills.
Ability to work collaboratively as part of a team.
Self-motivation and ability to manage workload and schedule from a remote office while meeting field-visit expectations.
Proficiency with Microsoft applications, including Excel, Word, PowerPoint, and Outlook.
Ability to manage frequent field activity, prepare product samples, and travel for customer and business needs.
Must be at least 18 years old.
Must be currently authorized to work in the United States on a full-time basis; work visa sponsorship is not available.

Nice To Haves

Bachelor’s degree.
Working knowledge of the foodservice industry and territory.
Adaptability, resourcefulness, and comfort using sales technology and reporting tools.
Experience presenting products, preparing food samples, or supporting foodservice events.

Responsibilities

Sustain existing business and generate new, incremental sales volume across the territory.
Identify foodservice operators and recommend General Mills products suited to their menus and business needs.
Build productive relationships with operators and distributor sales representatives, establishing General Mills as a trusted foodservice partner.
Coordinate regularly with the AE on priorities, customer plans, and distributor activity; the AE owns distributor relationships with key decision-makers.
Support distributor sales teams with product education and training.
Collaborate with the AE and cross-region partners to create demand for core products and new offerings.
Plan and execute a strategic call pattern, including at least 16 in-person operator interactions per week; the broader target is 16–20 weekly calls and approximately 750–1,000 incremental cases per month.
Research customer operations using Salesforce, purchase data, customer websites, Google, social media, and other available resources to prepare for sales calls.
Use sales, marketing, and trade resources to address customer objections and close sales.
Review Salesforce and Excel-based reporting, along with local market knowledge, to identify sales opportunities and prioritize the schedule.
Demonstrate products through sample preparation, including baking and plate presentations.
Present to groups and support food shows, distributor sales meetings, industry expos, targeted sales events, district huddles, and other relevant meetings.
Record customer and sales activity in Salesforce and manage administrative responsibilities using Microsoft Office tools.