Customer Account Specialist

Mayville Engineering Co. Brand • Defiance, OH

8d

About The Position

The Customer Account Specialist enters and processes sales orders accurately and promptly, reviews order pricing against quotes and pricing policies, and supports customer satisfaction by addressing and resolving customer inquiries and complaints. The role coordinates with Sales, Production Control, Shipping, and Materials to meet customer needs, escalates issues when appropriate, identifies potential problems proactively, and contributes to continuous improvement projects. Other duties may be assigned.

Requirements

• High school diploma, GED, or equivalent required.
• Solid verbal and written communication and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem-solving and data analysis skills.
• Strong attention to detail.
• Solid customer service skills focused on customer satisfaction.
• Good organizational and time management skills.

Nice To Haves

• Prior customer service experience preferred.

Responsibilities

• Enter and process sales orders accurately and in a timely manner.
• Review order pricing to ensure it aligns with quotes and pricing policies.
• Receive, address, resolve, and respond to customer complaints, inquiries, and interactions in a timely manner.
• Coordinate with Sales, Production Control, Shipping, and Materials to meet customer needs and requirements.
• Escalate issues to the appropriate resource as needed.
• Identify issues proactively and suggest solutions.
• Contribute to continuous improvement projects within the function.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED