Customer Account Specialist

Syngenta Group•Greensboro, NC

2d•$59,200 - $88,800•Hybrid

About The Position

Syngenta Crop Protection is seeking a Customer Account Specialist for its Customer Service Team in Greensboro, North Carolina. The role provides reliable, high-quality service to an assigned group of retail and grower customers, building trusted relationships and managing product orders from initiation through fulfillment. The specialist supports customer and sales goals by providing product, pricing, and program information; ensuring accurate and timely order transactions; anticipating customer needs and business opportunities; resolving fulfillment issues; and collaborating with commercial stakeholders to strengthen customer relationships and retention.

Requirements

High school diploma or GED.
General understanding of agriculture as it relates to crop protection, seeds, and/or farming practices.
General understanding of order fulfillment business processes, including materials planning, inventory management, logistics, and supply chain processes.
Advanced knowledge of SAP.
Experience in a role requiring strong customer service.
Experience in a role requiring strong organization and management of multiple competing priorities under tight time constraints.
Must be authorized to work in the United States for Syngenta without current or future work authorization sponsorship.

Nice To Haves

Bachelor’s degree in a relevant discipline such as commerce, agriculture, or science.

Responsibilities

Establish and maintain strong relationships with an assigned customer base.
Provide timely product, pricing, and program information, and ensure accurate and timely order management and fulfillment transactions.
Anticipate customer needs based on understanding of their business and market and environmental dynamics, and develop approaches that maximize business opportunities.
Proactively identify ways to build customers’ businesses and grow accounts.
Identify and initiate actions to resolve differences between customer requirements and Syngenta’s ability to fulfill them.
Communicate or escalate product and order fulfillment issues and proposed resolutions to affected stakeholders.
Collaborate with commercial stakeholders in support of sales and customer retention goals.
Work with others to identify Centers of Influence and develop plans to strengthen relationships.
Use the team’s capabilities to meet order requirements and develop inbound and outbound customer relationships.
Apply sound judgment and relevant knowledge to resolve difficult situations.
Consider the financial impact of decisions.
Identify business opportunities and develop and implement appropriate tactics.