Customer Account Specialist
TEKsystems•Creve Coeur, MO
•$24 - $24•Hybrid
About The Position
The Customer Account Specialist manages the order-to-invoice process, ensuring timely delivery, meeting customer requirements, and accurate invoicing. The role works closely with sales and supply chain teams to meet customer expectations and provide high-quality service while representing the company positively and professionally. This is a contract position based in Creve Coeur, Missouri, with a hybrid workplace arrangement.
Requirements
- At least 3 years of order management experience in a manufacturing environment, or a bachelor's degree in a related field in lieu of experience.
- Time-management skills and the ability to make timely, efficient decisions while staying organized.
- Strong oral and written communication skills.
- Strong analytical and problem-solving abilities.
- Positive attitude and strong attention to detail.
- Ability to take ownership of issue resolution and provide high-quality service.
- Strong interpersonal skills and ability to work independently and collaboratively.
- Experience with SAP and Salesforce.
- Microsoft Word and Excel skills.
Nice To Haves
- Spanish bilingual skills.
- Order management experience in a manufacturing setting.
- ERP experience, particularly SAP.
- Willingness and enthusiasm to learn.
- Interest in working in a team environment.
Responsibilities
- Resolve non-technical inquiries, including shipment tracing, pricing, and product availability dates.
- Enter orders received through EDI, email, and phone into SAP ERP software.
- Resolve service issues by gathering and analyzing information and coordinating efforts to meet customer needs.
- Facilitate Customer Feedback Reports.
- Provide customers with Material Safety Data Sheets, technical sheets, Certificates of Analysis, and other required documentation.
- Support assigned Sales Account Managers with issue resolution, pricing maintenance, and other customer needs.
- Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions.
- Support order management through customer portals.
- Resolve payment discrepancies and detentions, and support invoice collections.
- Participate in team projects focused on process improvement.
- Contact customers to discuss forecast requirements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
