Customer Account Specialist

Syngenta Group•Greensboro, NC

2d•Hybrid

About The Position

Syngenta is seeking a Customer Account Specialist to join its Customer Service Team in Greensboro, North Carolina. The role provides reliable, high-quality service to an assigned group of retail and grower customers, builds trusted customer relationships, and manages product orders from initiation through fulfillment. The specialist supports farmers and Syngenta’s sales and customer-retention goals by responding to customer needs, resolving order and fulfillment issues, and identifying opportunities to strengthen and grow accounts.

Requirements

High school diploma or GED.
General understanding of agriculture as it relates to crop protection, seeds, and/or farming practices.
General understanding of order-fulfillment business processes, including materials planning, inventory management, logistics, and supply chain processes.
Advanced knowledge of SAP.
Experience in a role requiring strong customer service.
Experience in a role requiring strong organization and management of multiple competing priorities under tight time constraints.
Must be authorized to work in the United States for Syngenta without current or future work-authorization sponsorship; visa sponsorship is not available.

Nice To Haves

Bachelor’s degree in a relevant discipline, such as commerce, agriculture, or science.

Responsibilities

Establish and maintain strong relationships with assigned customers.
Provide timely information about products, pricing, and programs.
Ensure accurate and timely order-management and fulfillment transactions.
Anticipate customer needs using an understanding of their businesses and current market and environmental dynamics, and develop approaches to maximize business opportunities.
Find ways to build customers’ businesses and grow accounts.
Identify and take action to resolve gaps between customer requirements and Syngenta’s ability to fulfill them.
Proactively communicate or escalate product and order-fulfillment issues and proposed resolutions to affected stakeholders.
Collaborate with commercial stakeholders to support sales and customer-retention goals.
Work with others to identify Centers of Influence and develop plans to strengthen relationships.
Use team capabilities to meet order requirements and develop inbound and outbound customer relationships.
Apply sound judgment and relevant knowledge to resolve difficult situations.
Consider the financial impact of decisions.
Identify business opportunities and develop and implement the tactics needed to pursue them.