Account Experience Specialist, Nashville, TN

UCB • Nashville, TN

1d • $78,000 - $118,000 • Hybrid

About The Position

UCB is seeking an energetic and accomplished Account Experience Specialist (AES) to join its Rare Syndromes-U.S. Epilepsy Team, supporting the Nashville, Tennessee geography. The AES is the primary in-office liaison for RARE EPILEPSY Risk Evaluation and Mitigation Strategy (REMS) education and onboarding, and facilitates patients’ procedural progression to active therapy as the key link between accounts and the external specialty pharmacy partner. The role covers Nashville, western Tennessee, Mississippi, Louisiana, Arkansas, and Oklahoma.

The AES provides clinical and procedural education about RARE EPILEPSY REMS and ONWARD patient service programs; builds relationships with healthcare providers and office staff; addresses barriers that delay therapy initiation; and coordinates patient onboarding and treatment activation with internal and external teams. The position also conducts patient case reviews, delivers stakeholder training in person and by audio conference, and provides feedback to improve REMS and ONWARD processes. Travel of up to 80%, including overnight stays as necessary, is required.

The role collaborates with Key Account Managers, specialty pharmacy partners, medical science liaisons, and other cross-functional partners, and contributes to strategic account management by addressing stakeholder and caregiver needs. UCB describes its workplace approach as hybrid-first, with 40% office time unless the role description or nature of the position precludes that arrangement. The anticipated base salary range is $78,000–$118,000 per year; actual compensation may vary based on factors including geography, job-related knowledge, skills, experience, and internal equity.

Requirements

• Bachelor’s degree (BA/BS) required.
• At least 2 years of biotechnology or biopharmaceutical account management or sales experience.
• Strong relationship-building and clinical experience, with the ability to clearly communicate complex processes.
• Demonstrated ability to quickly identify and resolve issues and conflict to enhance customer experience.
• Ability to travel up to 80%, including overnight stays as necessary.

Nice To Haves

• Master’s degree or other advanced degree.
• Documented track record of delivering consistent qualitative and quantitative results.
• Two years of rare/orphan drug experience, or significant account management or sales experience in CNS/neuroscience.
• Experience promoting products specific to CNS/neuroscience, including epilepsy.
• New product launch experience.
• Specialty pharmacy and/or REMS experience.
• Previous experience in other biopharmaceutical industry functions, such as managed care, marketing, field sales, or case management.

Responsibilities

• Provide clinical and procedural education about the RARE EPILEPSY REMS and ONWARD patient service programs to healthcare providers, office staff, caregivers, and patients.
• Establish and expand stakeholder relationships and help healthcare provider offices navigate the post-referral REMS process to support compliance and patient safety.
• Identify and address procedural barriers and issues that delay therapy initiation, collaborating with broader teams to diagnose and resolve them.
• Coordinate care with internal and external teams at the local level to support smooth patient onboarding and treatment activation.
• Conduct patient case reviews with local healthcare providers, office staff, field teams, and specialty pharmacies to mitigate delays and enhance the ONWARD patient support program.
• Present and deliver training to neurology and ECHO offices in person and by audio conference; prepare materials, answer questions, and conduct follow-ups as needed.
• Provide regular feedback to internal teams to improve ONWARD and REMS processes and the patient journey.
• Travel up to 80%, including overnight stays as necessary.
• Collaborate with Key Account Managers, specialty pharmacy partners, medical science liaisons, and other cross-functional partners.
• Support strategic account management by addressing and solving stakeholder and caregiver needs in real time.

Benefits

• Caring and supportive culture where people feel included, respected, and have equal opportunities.
• Opportunities to grow and freedom to shape a career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level