Food Services Supervisor

Carilion Clinic • Roanoke, VA

9d • Onsite

About The Position

The Food Services Supervisor oversees the Dining and Nutrition Services team responsible for patient and visitor retail and dining operations at Carilion Clinic. The supervisor oversees daily dining and patient delivery services, keeps leadership informed about service issues and operational needs, and recommends process improvements. The role manages employee schedules and staffing, participates in hiring and onboarding, trains and evaluates employees, and supports professional development. It also helps maintain service quality, safety, infection control, production goals, regulatory compliance, and customer service standards. The supervisor assists with budget preparation, prepares operational reports, coordinates production deadlines, resolves customer conflicts, and communicates with vendors as needed.

Requirements

• High school degree required.
• Two years of supervisory experience in a high-volume food production system.
• SERV-Safe certification or equivalent certification from the Virginia Health Department.
• Good communication skills.
• Supervisory skills sufficient to provide technical assistance as needed.
• General interest in staff development.

Responsibilities

• Supervise and monitor daily dining service and patient delivery service.
• Consult with leadership about service issues and communicate related activities, needs, and problems; advise leadership on process improvements.
• Manage employee schedules and adjust staffing levels; hire contingent employees as needed to meet quality and customer requirements.
• Interview, select, and orient new employees; ensure new-hire paperwork is completed and make hiring recommendations to senior leadership as needed.
• Train, coach, evaluate, and review employee performance, and encourage professional development.
• Provide and participate in department in-services and provide technical assistance to employees to help meet service and quality standards.
• Administer hospital and departmental policies, procedures, objectives, quality assurance, safety, environmental, and infection-control requirements.
• Assist leadership with annual budget preparation and prepare operational reports for leadership and other reporting purposes.
• Receive and review job orders, prioritize work, inform management about production status and schedules, and ensure required deadlines are met.
• Establish production goals, objectives, and quality-control standards; monitor workflow and schedules to meet assigned production goals.
• Ensure compliance with Carilion policies and procedures, regulatory guidelines, accreditation requirements, contracts, and customer service agreements.
• Resolve conflicts with internal and external customers as necessary and provide excellent service to patients and customers.
• Communicate with vendors as necessary.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403(b) plan.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED