Food Services Supervisor

Marriott•Portland, OR

About The Position

The Food Services Supervisor ensures staff work together to provide optimum service and meet guest needs. The role oversees service-area readiness, staff appearance, inventory and storage organization, dining-room conditions, and maintenance requests. It also assists management with employee hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching, and serves as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The supervisor follows company and safety and security policies, reports accidents and unsafe conditions, completes safety training, maintains a clean and professional appearance, protects confidential information and company assets, and delivers courteous guest service. The role supports positive working relationships and team goals, upholds quality standards, and identifies and implements ways to improve efficiency, productivity, quality, safety, and cost savings. Physical demands include extended periods standing, sitting, or walking; handling objects up to 50 pounds without assistance; and moving through confined or elevated spaces, stairs, and service ramps, as well as bending, twisting, stooping, and reaching.

Requirements

At least 2 years of related work experience.
At least 1 year of supervisory experience.
High school diploma or G.E.D. equivalent is preferred.
License or certification: None.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to read and visually verify information and inspect tools, equipment, or machines.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
At least 1 year of supervisory experience.

Responsibilities

Ensure staff work together as a team to provide optimum service and meet guest needs.
Inspect staff grooming and attire and correct deficiencies.
Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and locking doors.
Inspect storage areas for organization, FIFO use, and cleanliness.
Complete scheduled inventories and stock or requisition necessary supplies.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Complete work orders for maintenance repairs.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential company information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, build positive working relationships, support team goals, and listen and respond to employee concerns.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement ways to improve organizational efficiency, productivity, quality, safety, and cost savings.
Read and visually verify information in varied formats, and visually inspect tools, equipment, or machines for defects.
Perform other reasonable job duties as requested by supervisors.