FOOD SERVICES SUPERVISOR

Carilion Clinic • Roanoke, VA

11d • $22 - $30 • Onsite

About The Position

The Food Services Supervisor supervises the Dining and Nutrition Services team responsible for patient and visitor retail and dining service operations for Carilion Clinic. The role oversees daily dining and patient delivery services, staffing, employee development, production workflow, service quality, and compliance with organizational and regulatory requirements. The supervisor consults with leadership on service issues and process improvements, supports budget preparation and operational reporting, and works with internal and external customers and vendors.

Requirements

• High school degree.
• Two years of supervisory experience in a high-volume food production system.
• SERV-Safe Certification or equivalent certification from the Virginia Health Department.
• Good communication skills.
• Good supervisory skills to provide technical assistance as needed.
• General interest in staff development.

Responsibilities

• Supervise and monitor daily dining service and patient delivery service.
• Consult with leadership about service issues and keep leaders informed of related activities, needs, and problems.
• Advise leadership on process improvements.
• Manage employee schedules, monitor and adjust staffing levels, and hire contingent employees as needed to meet quality-control and customer requirements.
• Interview, select, and orient new employees; ensure required new-hire paperwork is completed; and make hiring recommendations to senior leadership as needed.
• Train, coach, evaluate, and review employee performance, and encourage professional development.
• Provide and participate in department in-services.
• Provide technical assistance to employees to ensure service and quality standards are met.
• Administer hospital and departmental policies, procedures, objectives, quality assurance, safety, environmental, and infection-control requirements.
• Assist leadership with annual budget preparation.
• Prepare operations reports for leadership and other required reporting.
• Receive and review job orders, prioritize them, inform management of production status and time schedules, and ensure production deadlines are met.
• Establish production goals, objectives, and quality-control standards to serve customers and meet accreditation requirements.
• Monitor workflow and schedules to meet assigned production goals.
• Ensure compliance with Carilion policies and procedures, regulatory guidelines, contracts, and service-line customer-service agreements.
• Resolve conflicts with internal and external customers as necessary.
• Provide excellent service to patients and customers.
• Communicate with vendors as necessary.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years, and voluntary 403B.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED