Food Service Worker II, Part Time

Iredell Memorial Hospital Incorporated•Statesville, NC

82d

About The Position

The Food Service Worker II performs Food Service Worker I duties and has additional responsibilities related to the Diet Office and Call Center, including assisting with patient orders, maintaining office supplies, and running reports. The role complies with cafeteria, food, and beverage regulations in the facility Food Service manual and includes utility, food preparation, assembly, and cafeteria duties. Patients served range from newborns through children, adolescents, adults, and geriatric patients. There is minimal access to patient health information. Responsibilities include taking patient menu orders by telephone, helping patients choose appropriate options based on diet restrictions, following scripting guidelines, running diet and missed-meal reports, completing call-backs, maintaining Diet Office supplies and files, and entering information into patient card files. The worker also handles orders and messages from nursing units, prints non-room-service tickets, cleans work areas and stations, vacuums, removes trash, restocks as needed, reports hazards and unclean areas, and may assist with receipt reconciliation, cash drawer counts, and sales handling. The position also performs assigned Food Service Worker I tasks and other duties as assigned. Performance is measured through customer feedback, documentation, and observation. The role requires following the facility’s Meal Delivery and Utility guidelines, sanitation and safety requirements, and food and beverage regulations. It is a part-time day-shift position that includes weekends.

Requirements

Excellent customer service skills.
Ability to stand and walk for long periods of time.
Ability to effectively communicate with all staff.
Ability to follow food and beverage compliance standards and regulations outlined in the facility manual.
Ability to comply with sanitation and safety requirements.

Nice To Haves

High school diploma or GED preferred.
Previous food service experience desired.

Responsibilities

Assist with patient orders and Diet Office and Call Center tasks.
Maintain Diet Office supplies and files, and run diet reports.
Take patient menu orders by telephone, assist with appropriate selections based on diet restrictions, and follow scripting guidelines.
Accurately take orders and messages from nursing units.
Enter information into the patient card file.
Run the missed meal report and complete call-backs.
Print non-room-service tickets.
Clean work areas and stations, vacuum, and take out trash.
Assist with restocking when needed.
Promptly report hazards and unclean areas.
Assist with receipt reconciliation, cash drawer counts, and proper sales handling when assigned.
Perform assigned Food Service Worker I tasks and other duties as assigned.
Follow facility Meal Delivery and Utility guidelines and applicable food, beverage, sanitation, and safety requirements.
Help patients make decisions, tactfully guide them to suitable menu selections, and handle complaints satisfactorily.