Food Service Team Members

Subway (CrossAmerica Partners) • Rich Creek, VA

9d • Onsite

About The Position

The Food Service Team Member manages food service operations while helping ensure the store remains clean, well-stocked, and secure. The role focuses on customer service, food safety, food preparation and display, inventory, store maintenance, and cash handling, with assistance on other store operations as needed.

Team members prepare and serve food to company standards, maintain sanitary and organized work areas, monitor and rotate inventory, and process customer transactions. They work with other associates to support smooth store operations and communicate relevant food service, inventory, and customer information between shifts. The posting indicates flexible schedules across mornings, afternoons, and evenings, and notes that open availability is a plus.

The position requires extended standing and other physical tasks, including lifting and carrying products, bending, reaching, and walking throughout the store. The work environment may include hot kitchen surfaces, cold storage areas, and seasonal snow removal. Team members may work alone and must be able to handle emergency situations.

Requirements

• High school diploma or equivalent required.
• Strong interpersonal and customer communication skills.
• Ability to maintain food quality, cleanliness, and safety while managing multiple tasks during a busy shift.
• Ability to multitask, including food preparation, customer transactions, and store cleanliness.
• Ability to handle customer complaints and resolve food service issues calmly and professionally.
• Ability to work collaboratively with associates, including during overnight hours.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Ability to stand for extended periods, up to 8 hours per shift.
• Ability to lift boxes and products up to 50 pounds; frequently lift 10–25 pounds; and carry items across the store.
• Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk throughout the store and between departments regularly.
• Ability to work in cold environments such as freezers and refrigerators and tolerate varying kitchen temperatures, including hot cooking surfaces and cold storage areas.
• Ability to perform repetitive tasks such as scanning, restocking, and organizing products.
• Ability to handle cash, operate registers, and bag items efficiently.
• Ability to maintain mental focus and stamina throughout a shift, handle emergency situations, and work alone.

Nice To Haves

• Previous experience in food service or retail, especially in a fast-paced environment.
• Basic food preparation experience and familiarity with kitchen equipment.
• Open availability.
• Familiarity with basic office software such as Word and Excel.
• Food Handler Certification, or willingness to obtain certification during training.
• ServSafe Certification or equivalent food safety certification; not required at hire.

Responsibilities

• Greet and assist customers, answer questions, recommend food items, process food-related transactions, and promote specials and upsell items.
• Stay current on menu items, promotions, and products to assist customers and support sales.
• Prepare, cook, and assemble food according to store recipes and standards; maintain food presentation, taste, and portion control.
• Safely operate kitchen equipment, including fryers, grills, and microwaves, in accordance with company guidelines.
• Verify food orders, prepare them accurately, and serve them promptly.
• Follow food safety standards and local health codes; monitor food temperatures and expiration dates.
• Clean and organize food service, kitchen, and dining areas, including workstations, equipment, and surfaces.
• Handle food waste appropriately and follow portion-control practices to minimize waste.
• Monitor, track, restock, and rotate food inventory using FIFO; keep supplies organized and report shortages or discrepancies to the Food Service Manager.
• Operate the POS system and accurately process cash, credit, and debit card transactions.
• Assist with end-of-shift closing duties, including register reconciliation and balancing cash drawers.
• Track and report food sales and inventory usage during overnight shifts.
• Maintain cleanliness and organization in food service areas and retail sections of the store.
• Monitor store security, ensure doors are locked and alarms are set as required, and report suspicious activity to management.
• Follow emergency procedures, including fire safety, first aid, and emergency contact protocols.
• Communicate food service issues, inventory concerns, and customer feedback to the morning shift team.
• Collaborate with team members and assist with cleaning, restocking, and other tasks as needed.
• Perform seasonal snow removal as needed.

Benefits

• Weekly pay.
• Full-time team members: health insurance, vacation, holiday pay, 401(k) with employer match, and more.
• Part-time team members: 401(k) with employer match and paid holidays; may also be eligible for health insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED