Food Service Team Members

Burger King (CrossAmerica Partners) • Buena Vista, VA

2d • Onsite

About The Position

The Food Service Team Member manages food service operations while helping ensure the store is clean, well-stocked, and secure. The role emphasizes customer service, food safety, and store maintenance, and includes food preparation, cooking, presentation, inventory management, cash handling, and support for general store operations as needed. Team members work with kitchen equipment and a point-of-sale system, serve customers accurately and promptly, and collaborate with coworkers to support smooth shift operations.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and communication skills and the ability to provide excellent customer service.
• Ability to maintain food quality, cleanliness, and safety standards while managing multiple tasks during a busy shift.
• Ability to handle customer complaints and resolve food service issues calmly and professionally.
• Ability to work collaboratively with associates, including during overnight operations.
• Ability to work alone.
• Ability to meet the stated physical requirements, including standing for extended periods, lifting and carrying products, bending, squatting, reaching, walking throughout the store, and working in cold storage and varying kitchen temperatures.
• Ability to handle emergency situations.

Nice To Haves

• Previous food service or retail experience, especially in a fast-paced environment.
• Basic food preparation experience and familiarity with kitchen equipment.
• Open availability.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification, or willingness to obtain certification during training.
• ServSafe Certification or equivalent food safety certification; not required at the time of hire.

Responsibilities

• Greet and assist customers, answer questions, recommend food, process transactions, and promote specials and food items.
• Prepare, cook, assemble, and present food according to store recipes and standards; verify orders and serve them accurately and promptly.
• Operate fryers, grills, microwaves, and other cooking appliances safely according to company guidelines.
• Follow food handling, preparation, storage, temperature-monitoring, expiration-date, sanitation, and local health-code requirements.
• Clean and organize food service, kitchen, dining, and retail areas; manage food waste and follow portion-control practices.
• Monitor, rotate, organize, and restock food, snacks, beverages, and supplies; report shortages or discrepancies to the Food Service Manager.
• Use the POS system and handle cash, credit, and debit transactions accurately; assist with closing duties and cash reconciliation.
• Track and report food sales and inventory usage during overnight shifts.
• Maintain store cleanliness and organization, monitor security, follow locking and alarm procedures, and report suspicious activity to management.
• Know and follow emergency procedures, including fire safety, first aid, and emergency contact protocols.
• Communicate food service issues, inventory concerns, and customer feedback to the morning shift team.
• Collaborate with other team members and assist with cleaning, restocking, and other tasks as needed.

Benefits

• Part-time team members are eligible for a 401(k) with employer match and paid holidays, and may also be eligible for health insurance.
• Full-time team members receive a competitive benefits package that includes health insurance, vacation, holiday pay, and a 401(k) with employer match.
• Weekly pay.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED