Food Service Team Members

Jimmy John's (CrossAmerica Partners) • Tobyhanna Township, PA

9d • Onsite

About The Position

The Food Service Team Member manages food service operations while helping keep the store clean, well-stocked, and secure. The role focuses on customer service, food safety, store maintenance, food preparation and presentation, and inventory management. Team Members also handle food-related transactions, assist with cash handling, and support overall store operations as needed. The posting indicates flexible schedules and availability across all shifts, including afternoons, evenings, and overnights.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and communication skills, with the ability to provide excellent customer service.
• Ability to maintain food quality, cleanliness, and safety standards while managing multiple tasks in a busy environment.
• Ability to handle customer complaints and resolve food service issues calmly and professionally.
• Ability to work collaboratively with associates, including during overnight hours.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Ability to work alone and handle emergency situations.

Nice To Haves

• Previous food service or retail experience, especially in a fast-paced environment.
• Basic food preparation experience and familiarity with kitchen equipment.
• Food Handler Certification, or willingness to obtain certification during training.
• ServSafe Certification or equivalent food safety certification.
• Familiarity with basic office software such as Word and Excel.

Responsibilities

• Greet and assist customers, answer questions, recommend food items, process transactions, and promote specials and food products.
• Prepare, cook, assemble, and serve food according to recipes, company standards, and customer specifications; maintain quality, presentation, and portion control.
• Operate kitchen equipment safely and prepare accurate orders for timely service.
• Follow food safety and local health requirements, monitor food temperatures and expiration dates, and maintain sanitary food service, kitchen, and dining areas.
• Handle food waste and expired or damaged products appropriately and follow portion-control practices to limit waste.
• Monitor, rotate, organize, and restock food inventory and supplies; report shortages or discrepancies.
• Use the POS system to process payments and accurately handle cash, card transactions, register reconciliation, and sales records.
• Maintain cleanliness and organization throughout food service and retail areas.
• Monitor store security, ensure doors and alarms are handled as required, report suspicious activity, and follow emergency procedures.
• Communicate shift information, food service issues, inventory concerns, and customer feedback to the morning team.
• Collaborate with team members and assist with cleaning, restocking, and other store tasks as needed.

Benefits

• Health insurance (eligibility depends on full-time or part-time status)
• Vacation
• Holiday pay
• 401(k) with employer match
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED