Food Service Team Members

Arby's (CrossAmerica Partners) • Jellico, TN

9d • Onsite

About The Position

The Food Service Team Member manages food service operations while helping keep the store clean, well-stocked, and secure. The role focuses on customer service, food safety, store maintenance, food preparation and display, and inventory management. Team members also handle payments and support overall store operations as needed. The posting describes flexible schedules and day and afternoon shifts, with starting pay of $12.50 per hour.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and communication skills for providing customer service.
• Ability to maintain food quality, cleanliness, and safety standards while managing multiple tasks during busy shifts.
• Ability to handle customer complaints and resolve food service issues calmly and professionally.
• Ability to work collaboratively with other associates, including during overnight hours.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift boxes and products up to 50 pounds, frequently 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach, climb a ladder as needed, and walk throughout the store and between departments.
• Ability to perform repetitive tasks, work in cold storage and varying kitchen temperatures, handle emergency situations, and work alone.

Nice To Haves

• Previous food service or retail experience, especially in a fast-paced environment.
• Basic food preparation experience and familiarity with kitchen equipment.
• Familiarity with basic office software such as Word and Excel.
• Food Handler Certification or willingness to obtain certification during training.
• ServSafe Certification or equivalent food safety certification.

Responsibilities

• Greet and assist customers, answer questions, recommend food items, process transactions, and promote specials and additional food items.
• Prepare, cook, assemble, and present food according to store recipes and standards; verify orders and serve them accurately and promptly.
• Operate kitchen equipment, including fryers, grills, and microwaves, according to company guidelines.
• Follow food safety and local health requirements, monitor food temperatures and expiration dates, and maintain clean and sanitary food service, kitchen, and dining areas.
• Handle food waste and expired or damaged products appropriately and follow portion-control guidelines.
• Track, rotate, organize, and restock food, snacks, beverages, and supplies; report inventory shortages or discrepancies to the Food Service Manager.
• Use the POS system to process payments and handle cash, credit, and debit transactions accurately.
• Assist with closing duties, reconcile registers, balance cash drawers, and accurately record food sales and inventory usage.
• Maintain cleanliness and organization throughout food service and retail areas.
• Monitor store security, ensure doors are locked and alarms are set as required, report suspicious activity, and know emergency procedures.
• Communicate food service issues, inventory concerns, and customer feedback to the morning shift team.
• Collaborate with other team members and assist with cleaning, restocking, and other store tasks as needed.

Benefits

• Full-time team members: health insurance, vacation, holiday pay, and a 401(k) with employer match.
• Part-time team members: 401(k) with employer match and paid holidays; may also be eligible for health insurance.
• Competitive benefit package for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED