Food Service - Supervisor

SSA Group, LLC • San Antonio, TX

12d • $16

About The Position

The Food Service Supervisor oversees the daily operations of an assigned location or zone, ensuring adequate staffing, preparation, stock, food safety, quality, merchandising, availability, and guest service. The role supports smooth service by filling operational gaps, assigning and coaching employees, coordinating daily preparation and staffing plans, managing waste, and maintaining clean, organized work and storage areas. The supervisor communicates daily operational information to teams, responds to guest feedback, and helps ensure products are prepared and served consistently with operations and culinary standards.

The position also supports employee training and performance reviews, coaches staff with oversight from the operations manager, manages breaks, and inspects and maintains equipment. The supervisor ensures work is performed in accordance with company policies and applicable laws, and contributes to inclusive team practices, sustainability and conservation efforts, and community engagement. The role may require standing for extended periods, handling boxes weighing 10–35 pounds, and working varied hours, including nights, weekends, and holidays.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and an understanding of team building and development, including fostering partnerships with other branch managers.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach; takes initiative and uses tact and diplomacy.
• Computer knowledge and skills sufficient for basic office functions.
• Physical ability to stand for extended periods and lift, move, and handle boxes weighing 10–35 pounds as required.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Ensure the assigned location or zone is adequately stocked, prepared, and staffed for daily operations.
• Oversee daily operational duties, including quick service, food safety and quality, product availability, merchandising, and guest service standards.
• Help create daily preparation and item lists and delegate tasks to employees.
• Support operations and fill staffing or service gaps as needed.
• Assign duties and coach associates through projects, daily tasks, and guest interactions.
• Respond efficiently to guest feedback.
• Apply food and beverage practices, including food temperatures, FIFO rotation, safe handling, food storage and labeling, safe alcohol service, sanitation, and cleanliness.
• Maintain organized storage and back-dock areas in the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated to team members.
• Limit and control waste by maintaining appropriate preparation levels and tracking waste in provided logs.
• Maintain product consistency and serve products according to operations and culinary standards.
• Create and communicate plans for the next day, including staffing, preparation, and task lists.
• Implement merchandising standards established by the Operations team.
• Monitor and control production of products in the assigned zone, including items such as popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Support personnel oversight, including training new employees, issuing performance reviews, and coaching performance with oversight from the operations manager.
• Oversee employee meal and rest breaks.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete daily tasks on time.
• Supervise work in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Promote an inclusive and supportive approach, remove barriers, and empower team members' growth and opportunities.
• Lead by example in sustainability and conservation efforts and support teaching staff about those efforts.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed