Food Service Supervisor

University of Southern California • Los Angeles, CA

8d • Onsite

About The Position

USC Hospitality is seeking an experienced and motivated Food & Beverage Supervisor to provide leadership and support across multiple dining and hospitality operations, including McKay's, Room Service, and Catering, with potential support at The Lab, Edmonton Happy Hour, and the UPC/U-Club as needed. This hands-on leadership role oversees daily operations, supervises staff, ensures exceptional guest experiences, resolves customer concerns, and maintains compliance with health and safety standards. The position operates in a fast-paced environment and requires a flexible, fluctuating schedule.

The supervisor oversees food and beverage service across assigned venues, leads up to 15 team members per shift, and supports restaurant, bar, catering, banquet, room service, and special-event operations. The role also includes scheduling and shift coverage, staff coaching and training, inventory and basic purchasing, administrative reporting, and responding to operational emergencies. The supervisor collaborates with management to support efficient operations and continuous service improvement.

The minimum education requirement is a high school diploma or equivalent. The posting requires at least three years of supervisory or lead experience in food and beverage operations, experience in a restaurant environment, and two years in storeroom or inventory operations. A Manager Food Safety Certificate is required within 30 days of hire. A valid California driver's license is required, and the employee will participate in the DMV Pull Notice System. The job requires extensive walking, lifting at least 50 pounds, and the ability to operate delivery vehicles. The hourly rate is $30.00.

Requirements

• At least three years of supervisory or lead experience in food and beverage operations.
• Experience in a restaurant environment.
• At least two years in storeroom or inventory operations.
• Strong customer service and conflict-resolution skills.
• Excellent communication skills with guests, clients, and team members.
• Basic computer proficiency and administrative experience.
• Knowledge of food safety regulations and health department requirements.
• High school diploma or equivalent.
• Manager Food Safety Certificate required within 30 days of hire.
• Valid California driver's license required; participation in the DMV Pull Notice System and submission of a DMV record are required as a final condition of employment.
• Strong organizational and communication skills.
• Ability to walk extensively throughout the workday.
• Ability to lift a minimum of 50 pounds.
• Ability to operate delivery vehicles.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.
• Commitment to USC’s Unifying Values.

Nice To Haves

• Hotel hospitality experience.
• Bar operations experience.
• Experience in country clubs, hotels, resorts, or high-volume hospitality environments.
• Experience overseeing multiple service outlets.
• Background in catering, room service, or banquet operations.
• Proven leadership experience with teams in a dynamic service environment.
• Food Safety or Health Department certification preferred.

Responsibilities

• Oversee day-to-day food and beverage operations across assigned venues.
• Lead and supervise up to 15 team members per shift.
• Address and resolve guest, client, and customer concerns professionally and promptly.
• Maintain consistent customer service standards.
• Assist with scheduling, staffing, and shift coverage.
• Support banquet, catering, room service, restaurant, bar, and special-event operations.
• Monitor food safety, sanitation, and health department compliance.
• Maintain inventory and assist with basic ordering and purchasing.
• Complete administrative and reporting duties using basic computer systems.
• Respond appropriately to operational emergencies and act as an emergency responder when needed.
• Coach and train staff and perform basic supervisory functions.
• Collaborate with management to support efficient operations and continuous service improvement.

Benefits

• USC offers a wide variety of benefits and programs supporting employees and their families, with further information available on the USC benefits and perks website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED