Food Service - Supervisor

SSA Group • Denver, CO

9d

About The Position

The Food Service Supervisor oversees daily food service operations within an assigned location or zone, ensuring it is stocked, prepared, staffed, and operating smoothly. The role supports guest service, food quality and safety, merchandising, production, and employee development while modeling SSA’s 452 Hospitality approach of creating warm, welcoming, and memorable experiences. The supervisor works with direct reports and operations management to coordinate staffing, prep, daily tasks, and communication across outlets. The role also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Leadership skills and an understanding of team building and development, while fostering partnerships with other branch managers.
• Strong problem-solving and decision-making skills, organization, multitasking, attention to detail, analytical ability, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• A team-oriented, personable, professional, upbeat, and energetic approach; initiative, tact, and diplomacy.
• Computer knowledge and skills sufficient for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the role’s duties.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients, consistent with 452 Hospitality.
• Ensure the assigned location or zone is stocked, prepped, and staffed for daily operation, helping fill staffing gaps as needed.
• Oversee daily operations and uphold quick service, food service, safety, quality, product availability, merchandising, and guest service standards.
• Support preparation of daily prep and item lists and delegate tasks to employees.
• Assist with operations and complete tasks as necessary to maintain smooth service and timely task completion.
• Assign associates to duties and coach them through projects, daily tasks, and guest interactions.
• Respond efficiently to guest feedback.
• Apply food and beverage practices, including food temperatures, FIFO rotation, safe food handling, storage and labeling, alcohol service, sanitation, and cleanliness.
• Maintain organization in outlet storage areas and back dock spaces within the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated to team members across the zone.
• Control waste by maintaining appropriate prep levels and tracking waste with provided logs.
• Maintain product consistency and serve products according to standards established by operations and culinary teams.
• Create and communicate next-day plans for staffing, preparation, and task lists with direct reports.
• Implement product merchandising standards established by the Operations team.
• Monitor and control production of products in the assigned zone, including items such as popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Train new employees and issue performance reviews, with oversight from the operations manager as applicable.
• Coach employees on performance with oversight from the operations manager.
• Oversee employee break and rest-break management.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Supervise in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment and follow company policies and procedures.
• Promote an inclusive and supportive team environment, remove barriers, and empower team members’ growth and opportunity.
• Lead by example in sustainability and conservation efforts, apply relevant practices in business operations, and support teaching unit staff as necessary.
• Support community engagement and opportunities to give back.
• Perform other duties as necessary.

Benefits

• On-demand pay program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed