Food Service Specialist

Family Express Corporation•De Motte, IN

13d

About The Position

The Food Service Specialist is a front-line role that interacts professionally with customers and builds customer relationships. The position prepares food and maintains food safety and sanitation standards throughout the store. Its general purpose is to provide customer satisfaction through competitively priced, high-quality products and services in a clean, safe, and friendly environment; serve the community through volunteerism; support the prosperity of employees and the company; and represent the company’s “Living Brand” by building customer relationships. The role reports to the Store Manager and has no direct reports. The specialist must be able to travel daily between Family Express locations or other locations when necessary, and must be flexible to work all shifts and days of the week when necessary.

Requirements

Must be at least 18 years of age.
Must pass all competency tests.
Must have a high school diploma or equivalent.
Reliable transportation.
Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
Situational awareness.
Strong customer orientation.
Time management skills, including multitasking, productivity, and a sense of urgency.
Excellent interpersonal and highly effective communication skills.
Commitment to the company mission and values.
Basic mathematical and computer proficiency.
Ability to constructively deal with conflict.
Adaptability, flexibility, and receptiveness to change.
Problem analysis and problem resolution at the functional level.
Effective decision-making based on sound judgment and reasoning.
Ability to read, write, and understand English.
Ability to stand for prolonged periods and work shifts of up to ten hours; reach, climb, balance, stoop, mop, sweep, change garbage, kneel, and crouch; talk and hear; and taste and smell.
Occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, as well as the ability to focus.
Flexibility to work all shifts and all days of the week when necessary.
Ability to tolerate extreme temperatures for minimum 30-minute intervals and exposure to cleaning solvents.

Nice To Haves

Two- to four-year college degree.
Previous retail experience.
Microsoft Office experience.

Responsibilities

Meet and exceed expectations of the Family Express culture by building relationships, promoting the Living Brand, and serving as a product brand advocate in line with Culture Audit expectations.
Complete daily, weekly, and monthly accounting, banking, and auditing functions using company-approved procedures.
Effectively operate and maintain approved food service and store equipment.
Understand the menu and recommend items and answer customer questions.
Prepare food orders accurately and to specification while ensuring recipe integrity.
Follow proper food handling, safety, and sanitation standards during food preparation, service, and cleanup.
Maintain sanitation in the food service area, including the work area and equipment.
Comply with company policies, procedures, standards, and specifications for all food being prepared.
Complete shift duty checklists and line check forms accurately, record temperatures, and comply with proper food handling procedures.
Maintain food warmers according to planogram and ensure inventory levels for sale are full throughout the shift.
Stock shelves with inventory and product.
Perform other duties as assigned.