Food Service Runner

SSA Group, LLC • Dallas, TX

8d • $15 • Onsite

About The Position

SSA at the Dallas Zoo is hiring a Food Service Runner to deliver products to outdoor food carts, including popcorn, cotton candy, and beer kegs, and to help provide guests with a welcoming, memorable experience. The role coordinates with front-of-house and back-of-house staff, runs food orders to guests, and supports food service operations as needed. It maintains daily service, safety, quality, availability, merchandising, and guest-service standards, along with proper hygiene and sanitation practices. The runner follows assigned preparation and item lists, keeps the work area clean and organized, responds to guest feedback, and raises service or quality concerns to a supervisor or Food Operations Manager. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• A personable, professional, upbeat, energetic, proactive team-player approach.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting, and to perform the role's functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• No previous experience required.

Responsibilities

• Communicate with front-of-house and back-of-house staff to ensure orders are prepared correctly and on time.
• Run food orders to guests and assist with needs related to their orders.
• Deliver warm, welcoming, and memorable experiences to guests and clients in keeping with 452 Hospitality.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and help cover operational gaps as needed.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials.
• Perform other tasks as necessary.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Follow and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Model sustainability and conservation efforts, understand their business application, and provide opportunities to teach unit staff as needed.
• Support community engagement and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, 1,000 hours worked, and enrollment during open enrollment periods.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed