Food Service Manager

ZUPAN Enterprises oregon • Portland, OR

31d • Onsite

About The Position

Responsible for the overall management of the Food Service department. Provides leadership and direction to department associates. Displays a passion for food, building strong effective teams and exceptional customer service. Accountable for the financial performance of the department including achieving sales, gross and shrink reduction goals. Creates an inspiring customer experience by ensuring excellent customer service and providing high quality, well merchandised products for our customers.

Requirements

• Ability to perform each essential duty satisfactorily.
• Ability to multi-task and work at different paces, meet deadlines, and have reliable attendance.
• Excellent customer service skills and a positive attitude
• Ability to collaborate and lead as well as be self-directed
• Proven ability to mentor and develop team members
• Ability to manage multiple assignments at once
• Strong communication and organizational skills
• Strong attention to detail and accuracy
• Ability to maintain a clean and safe work environment
• Must have current Oregon Food Handlers card
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations.
• Ability to effectively present information to and respond to questions from other managers, store managers, vendors & customers.
• Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages
• Knowledge of Microsoft Office application including Microsoft Word, Excel and Outlook.
• Ability to apply concepts such as fractions, percentages and discounts.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to solve practical problems.

Nice To Haves

• ServSafe certification desired
• Culinary education a plus

Responsibilities

• Achieve required sales, margin, expense and labor targets
• Demonstrates ability to multi-task and independently manage own time. Adjusts priorities, productivity, and speed based on the needs and conditions of the department.
• Understands and follows thru on written and verbal communication.
• Works cooperatively, collaboratively and positivity with co-workers and supervisors.
• Communicate any departmental concerns to Store Director and Director of Food Service.
• Maintain a clean and well-organized work environment.
• Keep all displays clean, well-stocked, properly rotated and advertised with appropriate signage
• Follow and comply with established procedures and applicable health and safety codes to maintain a safe and sanitary work environment including sanitation, safe work practices, weights and measures. Operate, maintain and clean all equipment in a safe and proper manner. Monitor and maintain sanitation and cleaning checklist. Report all injuries and accidents to the Store Director.
• Works with Director of Food Service to create and implement new food items and programs for the department.
• Maintains shrink logs and transfer logs, as needed.
• Conduct scheduled inventories.
• Perform all duties and responsibilities of a Food Service associate.
• Observes all company rules and policies.
• Create an outstanding customer experience through exceptional customer service.
• Giving every customer immediate and undivided attention.
• Proactively engaging customers verbally and/or visually by smiling and saying hello.
• Train and mentor associates to provide outstanding customer service.
• Manage team of associates in the Food Service department.
• Assist in interviewing, selecting, training, developing and counseling food service department associates in a manner that builds and sustains a high performing team and minimizes turnover.
• Responsible for training food service department associates in proper product handling, storage and rotation, keeping accurate logs, cooking, packaging, stocking, equipment operation, and building displays.
• Determine break schedule and ensure all necessary breaks are given.
• Train and mentor team members to achieve development financial goals.
• Conduct team member reviews in a timely manner.
• Create a labor schedule to meet the productivity and customer service needs of the department.
• Counsels and disciplines team members according to company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed