Food Service Manager in Training

Subway (CrossAmerica Partners) • Northwood, OH

7d

About The Position

The Food Service Manager in Training (MIT) receives comprehensive training to develop the skills and knowledge needed to manage food service operations in a convenience store. Working closely with the Food Service Manager, the MIT gains hands-on experience with food preparation, staff supervision, inventory, customer service, and operational procedures, with the goal of advancing to Food Service Manager. The role includes training in leadership, food safety, scheduling, ordering, product quality, reporting, cost management, and compliance. The position is based in a fast-paced, friendly work environment, with day, evening, and overnight shifts available and flexible schedules.

Requirements

• High school diploma or equivalent.
• Previous supervisory or leadership experience.
• Valid state driver's license.
• Ability to lead, motivate, and manage a diverse team, with strong interpersonal and communication skills.
• Ability to identify operational challenges and offer solutions.
• Strong attention to detail and ability to manage multiple tasks.
• Customer-first mindset and ability to address customer needs and concerns.
• Basic understanding of food safety, sanitation, and local health codes.
• Strong time management, multitasking, and prioritization skills.
• Ability to work alone and handle emergency situations.
• Ability to stand for extended periods, up to 8 hours per shift; lift up to 50 pounds; bend, squat, reach, climb a ladder, and walk throughout the store.
• Ability to handle cash, operate registers, and perform repetitive tasks such as scanning, restocking, and organizing.
• Ability to work in cold storage environments and areas with varying kitchen temperatures.

Nice To Haves

• Post-secondary education in hospitality, business, or culinary arts.
• Prior experience in food service, kitchen operations, or customer service.
• Food Handler Certification, or willingness to obtain it during training.
• ServSafe Certification or equivalent food safety certification; not required at hire.
• Familiarity with basic office software such as Excel and Word.

Responsibilities

• Participate in a structured training program covering leadership, customer service, food safety, inventory management, and operational procedures.
• Assist in supervising and guiding kitchen staff on food preparation, cleanliness, and operational efficiency.
• Learn to manage daily food service operations, including kitchen workflows, staff scheduling, food ordering, and product quality control.
• Monitor food preparation, presentation, and quality to ensure items meet store standards.
• Ensure compliance with health codes and food safety regulations, and train staff in food handling, sanitation, and safety procedures.
• Assist with inventory, including ordering, receiving deliveries, stock rotation, inventory counts, and reporting discrepancies.
• Help provide timely food service and a welcoming customer experience.
• Learn to schedule and supervise kitchen staff, maintain staffing levels, and assist with labor cost management.
• Help train new kitchen employees in food preparation, cooking techniques, safety, and store protocols.
• Assist in resolving employee issues, conflicts, and customer complaints professionally.
• Learn to manage daily food sales, inventory usage, waste, and food safety records.
• Assist in monitoring food costs, waste, and order volumes to support profitability and customer satisfaction.
• Learn to create employee schedules and track time worked, and help ensure compliance with company policies and labor laws.
• Participate in ongoing safety training and emergency procedures, including safe kitchen equipment operation and handling hazardous materials.
• Identify operational improvements and work with senior management to implement solutions.
• Collect and analyze customer feedback to improve service, food quality, and operations.
• Help improve efficiency, reduce waste, and maximize food service profitability.

Benefits

• Health insurance for eligible full-time team members; part-time team members may also be eligible.
• Vacation for full-time team members.
• Holiday pay for full-time team members; part-time team members are eligible for paid holidays.
• 401(k) with employer match for full-time and part-time team members.
• Competitive benefit package for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED