Service Manager in Training

DOBBS TIRE & AUTO CENTERS•Maplewood, MO

2d•$62,000 - $106,000

About The Position

Driven by Dobbs is a multi-market automotive service organization formed from Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The company provides tire and automotive services, from routine maintenance to advanced diagnostics and engine repair, and emphasizes training, development, safety, and team wellbeing. The Service Manager in Training learns and supports service and repair responsibilities in a single-unit retail store. Working closely with the Store Manager, this role develops the skills needed to manage service and repair operations while maintaining quality, timeliness, safety, and employee-management standards. The ideal candidate has strong technical knowledge of service and repair standards across vehicle makes and models, a high standard for customer satisfaction, and a strong work ethic. The position is classified as exempt.

Requirements

At least 3 years of experience in the automotive repair industry as a technician, service advisor, or service manager.
Strong technical knowledge of automotive repair standards, tools, and processes.
Valid driver's license.
Dedication to safety and adherence to safety procedures and proper use of personal protective equipment.
Strong work ethic and commitment to results; alignment with the company's mission, vision, and values.
Ability to work as a team player and adapt to diverse team members in a fast-paced, high-volume environment.
Excellent verbal and written communication skills.
Strong time-management, accountability, and prioritization skills.
Ability to stay organized, solve problems, and take a solution-oriented approach.
Self-motivated, goal-oriented, and driven to accomplish department goals.
Strong critical-thinking skills and attention to detail.
Customer-centric approach and relationship-building skills.
Proficiency in Microsoft Office, including Outlook and Teams.
Ability to meet flexible scheduling needs, including early mornings, evenings, and weekends.

Nice To Haves

Previous experience supporting or mentoring technicians.
Proficiency in the VAST point-of-sale system is strongly preferred.

Responsibilities

Partner with the Store Manager to learn how to interview, select, and train service technicians, and assess how their knowledge, skills, and experience align with business needs and role definitions.
Assist the Store Manager in evaluating technician knowledge, skills, and performance; provide input and learn to make recommendations about development, promotions, merit, and discipline.
Support and learn to manage store performance goals, including service sales, gross profit, customer satisfaction, employee safety, productivity, and efficiency.
Assist in overseeing and assigning daily work orders, including the time, tools, materials, and equipment needed.
Learn to provide technical expertise and diagnostic support for general and complex service requests across vehicle makes and models.
Support and suggest technical training to improve the skills of service technicians at all levels.
Assist in overseeing safe operations and proper working order of shop tools and equipment; support replacement or repair orders upon budget approval.
Ensure adherence to company policies, procedures, and safety standards.
Maintain store cleanliness, organization, and inventory-management standards.
Support analysis of financial and operational data to identify trends and assist with improvement plans for underperforming stores.
Help ensure exceptional customer service and promptly assist with resolving escalated concerns.
Support management of shop inventory, including tools, materials, and equipment.
Help foster safety, accountability, and operational excellence across the service and sales teams in partnership with the Store Manager.
Meet flexible scheduling requirements that may include early mornings, evenings, and weekends to meet customer demand.
Perform other duties as directed by leadership.