Food Service - Food Service Cook

SSA Group • New Orleans, LA

14d

About The Position

The Food Service Cook supports daily restaurant preparation and food service operations, including back-of-house prep and line duties. The role maintains food safety, quality, availability, merchandising, and guest-service standards while helping ensure appropriate food quantities are ready for service. The cook follows assigned prep and item lists, keeps the work area clean, safe, and organized, and assists with dishwashing as needed.

The position calls for a flexible, organized team player who can work in a fast-paced environment, communicate effectively, solve problems, and take initiative. The cook is expected to provide warm, welcoming guest experiences, respond to guest and client feedback, communicate service or quality issues to supervisors, and follow company policies and safety procedures. The role also supports inclusion, team-member growth, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Support restaurant preparation, including back-of-house and line duties, for daily operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Ensure appropriate food quantities are prepared for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain safe food handling practices and proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and help cover operational gaps as necessary.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary.
• Maintain a clean, safe, and organized work environment.
• Understand and uphold company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Support efforts to remove barriers and empower growth and opportunity for team members at all levels.
• Demonstrate sustainability and conservation efforts, understand their application in the business, and provide opportunities to teach unit staff as necessary.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual terms vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed