Food Service Call Center Associate (PT/Casual Rotational) Saint Vincent Hospital
About The Position
The Food Service Call Center Associate assists patients with menu selection to help ensure they receive appropriate nutrition-related items. The role answers calls from patients and nursing staff, supports selections in compliance with therapeutic diets, enters and edits orders in the computer system, verifies physician or physician-extender orders, and enters tube-feeding orders according to the diet order and usage. The associate also sets up TIM with iPhones. The position includes food-service duties such as using proper food-handling and storage techniques when assembling patient trays and receiving, rotating, and storing food. The associate delivers and retrieves food carts, ensures trays are delivered according to the tray delivery system, and supports cleaning pots and pans at the sink area. Employees must follow applicable company policies and ethical and legal standards, including requirements for protecting confidential information and complying with HIPAA and data-security guidelines.
Requirements
- High school diploma or GED.
- CBORD training and knowledge.
- Strong math skills.
Responsibilities
- Answer calls from patients and nursing staff to assist with menu selection in compliance with therapeutic diets.
- Assist patients with carbohydrate counting, fluid restrictions, and other Medical Nutrition Therapy parameters as needed.
- Edit and enter selections into the computer system and verify physician or physician-extender orders.
- Enter tube-feeding orders in accordance with diet orders and usage.
- Set up TIM with iPhones.
- Use proper food-handling and food-storage techniques when assembling patient trays and receiving, rotating, and storing food.
- Deliver and retrieve food carts and ensure patient trays are delivered according to the tray delivery system.
- Support cleaning pots and pans at the sink area.
- Comply with company policies, applicable laws and regulations, HIPAA, and information-security requirements.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
