Food Service FOL
About The Position
SSA is hiring Food Service Associates for the Festival of Lights at the Cincinnati Zoo & Botanical Garden. The role supports restaurant preparation and daily food-service operations, helping deliver a warm, welcoming, and memorable experience for guests and clients. Associates uphold food safety, sanitation, service, quality, availability, merchandising, and company standards while supporting the team as operational needs arise. The position requires strong interpersonal and communication skills, organization, problem-solving, flexibility in a fast-paced environment, and a personable, professional, upbeat, energetic, team-oriented approach. No previous experience is required. The work may involve extended periods of standing, lifting and moving boxes weighing 10–35 pounds, and working varied hours, including nights, weekends, and holidays as needed.
Requirements
- Strong interpersonal and communication skills.
- Problem-solving and decision-making skills, together with the ability to stay organized.
- Ability to remain flexible in a fast-paced environment.
- A team-oriented, personable, professional, upbeat, energetic, and self-starting approach.
- Physical ability to stand for extended periods and lift, move, and handle boxes weighing 10–35 pounds as needed.
- Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
- Previous experience is not required.
Responsibilities
- Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
- Support front-of-house and line restaurant preparation for daily operations.
- Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
- Participate in food-safety logs, including temperature checks, rotation, and waste tracking as needed.
- Maintain proper uniform, hygiene, hand-washing, and glove use.
- Follow SSAFETY rules and help maintain a safe work environment.
- Complete assigned daily preparation and item lists.
- Support the assigned role and help cover operational gaps as needed.
- Respond to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
- Communicate service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
- Stay knowledgeable about menu items, prices, and specials to share with guests.
- Maintain a clean, safe, organized, and welcoming work environment and uphold sanitation requirements.
- Understand and follow company policies and procedures.
- Promote an inclusive and supportive team environment, help remove barriers to growth, and engage in community and sustainability/conservation efforts.
- Perform other tasks as necessary.
Benefits
- Eligible for overtime pay.
- On-Demand Pay Program providing access to a portion of earned wages before payday.
- Meal plan and employee discounts at applicable locations.
- 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility conditions.
- Tuition discount through a partner college.
- Up to 8 hours of bereavement leave.
- Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
- Paid sick leave in accordance with applicable state and local laws; accrual, caps, and usage rules vary by location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
