Food Service FOL

SSA Group • Cincinnati, OH

4d • Onsite

About The Position

SSA Group is hiring Food Service Associates for the Festival of Lights at the Cincinnati Zoo & Botanical Garden. The role supports daily food service operations and helps provide warm, welcoming, and memorable experiences for guests and clients. Associates may assist with restaurant front-of-house and line preparation, quick-service operations, merchandising, food safety, sanitation, and guest service. The position requires flexibility to support operational needs and assigned duties.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and self-motivated approach.
• Ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the role’s duties.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• No previous experience required.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
• Support restaurant front-of-house and line preparation for daily operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food-temperature, rotation, and waste records as needed.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Follow SSA safety rules and help maintain a safe work environment.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and help cover other needs as necessary.
• Respond efficiently to guest and client feedback, and report issues to a supervisor to help prevent recurrence of complaints.
• Communicate service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Stay knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Understand and follow company policies and procedures.
• Perform other tasks as needed.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support efforts to remove barriers and empower team members’ growth and opportunities.
• Demonstrate and support sustainability and conservation efforts, including sharing knowledge with unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: employees must be at least 21 years old, have one year of employment and 1,000 hours worked, and enroll during an open enrollment period.
• Tuition discount through a college partnership.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed