Food Service Associate

SSA Group, LLC • Greensboro, NC

23h • $13 - $14

About The Position

The Food Service Associate supports daily restaurant operations by assisting with front-of-house and line preparation and meeting quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards. The role delivers warm, welcoming guest experiences while maintaining a clean, safe, organized, and sanitary work environment. Associates follow assigned preparation and item lists, contribute where operational support is needed, stay informed about menu items, prices, and specials, and communicate service or quality concerns to supervisors or managers. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• A team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the role's functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Support restaurant preparation for front-of-house and line operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food-temperature, rotation, and waste records as needed.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and help cover operational gaps as needed.
• Respond actively and efficiently to guest and client feedback, and report it to a supervisor to help prevent recurring complaints.
• Communicate daily service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Perform other tasks as necessary.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Meet sanitation requirements to provide a clean and welcoming guest experience.
• Promote an inclusive and supportive approach within the Brand team and network across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, apply knowledge of those efforts in the business, and support teaching unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility conditions.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed