FOOD SERVER-STADIUM (PART TIME)

Boyd Gaming•Florence, IN

About The Position

The Food Server works under general supervision to obtain guest food and beverage orders and provide timely, courteous service. Assignments may include Banquets, 19 Steak & Seafood, Stadium Sports Bar & Grill, Out of Bounds, and other food venues created to serve guests. The role supports all aspects of dining service, including guest assistance, order fulfillment, food preparation, payment processing, and upkeep of dining and service areas. Servers are expected to know the property’s outlets and restaurant procedures, menu offerings, food preparation methods, and wine; anticipate guest needs; respond professionally to complaints; and ensure guest satisfaction. They must follow applicable liquor regulations, food-safety and cleanliness standards, company procedures, and assigned opening, closing, and side duties. The position requires a neat appearance, consistent attendance at scheduled training, and the ability to work harmoniously with coworkers and handle difficult guests.

Requirements

Demonstrated ability to communicate in English.
Demonstrated ability to work in a high-volume restaurant.
Must be at least 19 years of age.
At least 1 year of experience directly related to the specified accountabilities.

Responsibilities

Ensure accurate and timely service of orders by coordinating with kitchen personnel.
Maintain a friendly, approachable, polite, and courteous manner with guests and team members.
Learn Boyd Gaming outlets and server functions and answer general questions about the property.
Anticipate guest needs and respond with urgency and professionalism.
Know menu offerings, food items, preparation methods, and wine to answer questions and make suggestions.
Provide for guests’ needs throughout functions, ensure satisfaction, and respond efficiently to complaints.
Process and collect payment for food and beverage orders through the POS system accurately and promptly.
Prepare salads, appetizers, cold dishes, desserts, and coffee; perform tableside cooking and food presentations; open and pour wine tableside; and garnish dishes.
Serve food and beverages and prepare or serve specialty dishes at tables as required.
Check that guests are enjoying their meals, correct problems, and notify the manager on duty immediately when needed.
Take responsibility for all tables in the assigned section.
Stock service areas with supplies, including coffee, food, tableware, and linens, and refill condiments such as salt, pepper, and sugar.
Support dining service and maintain dining and serving areas to standards, including removing dirty dishes in front-of-house operations.
Know table, seat, and station numbers, operating hours, proper table setup, and restaurant dress code.
Participate in liquor glassware removal in compliance with Indiana Gaming Commission regulations.
Follow state, gaming, federal, and corporate liquor regulations, including rules regarding service to minors and intoxicated guests.
Follow Health Department regulations and EcoSure standards for food handling, storage, and workplace cleanliness.
Attend company and restaurant training programs as scheduled.
Complete opening, closing, and other side duties assigned by supervisors.
Maintain a well-groomed, neat, and clean appearance.
Work harmoniously with coworkers and handle difficult guests in varying business conditions.
Perform job functions according to the Standard Operating Procedures manual and company and department standards.
Perform other duties assigned by management.